For Businesses

3 years ago

Bin the Bots – Customer Service Week

Customer Service Week 2023 Monday 2nd October 2023 is the start of Customer Service Week which is organised by The Institute of Customer Service…

White background compueter screen black border "Chatbot at your service! written in red

3 years ago

Can we trust online reviews?

Incentives for positive reviews are still a big problem Online reviews can be very helpful when making a purchasing decision but they are becoming…

3 years ago

Rogue companies fined again for illegal phone calls

ICO fines total of £590,000 to 5 companies making unwanted calls illegally The Information Commissioners Office (ICO) is fining five companies a total of…

White man in 20s short brown hair, moustache light brown jacked on black top holding receiver of old fashioned white phone and shouting into it

3 years ago

Florence Weber-Zuanigh talks Diversity, Equality and Inclusion

Diversity in the boardroom Florence Weber-Zuanigh is a certified ICF coach and diversity and inclusion consultant. She is the founder of Diversity in the…

White woman blond hair sitting on a chair dark blue trousers horizontal dark blue with thin white blue stripes camel colour jacket

3 years ago

Jasmine from Ethical Consumer discusses colour washing

Jasmine is a researcher and writer at Ethical Consumer magazine an independent, not-for-profit co-operative founded in 1989. It helps people cut through the corporate…

white woman (identifies as "they" hair tied back gold and black top

3 years ago

Etsy hassles – UK company offers an alternative for makers and crafters

Etsy decline and The British Craft House rise Online market place Etsy has this week faced criticism for its “reserve” policy. Many sellers were…

White dots in house shape The British Craft House in white writing inside upper case British only capital B on green cirle square background and handpicked under the house outline surrounded by items either side

3 years ago

New “Consumer Duty” targets financial firm standards

What is the Consumer Duty? Today (31 July 2023) the Financial Conduct Authority (FCA) introduces a new Consumer Duty. This aims to make financial…

3 years ago

UK food price inflation – good news on the horizon?

Supermarkets and inflation The last two years has seen UK consumers having to endure supermarket price increases at a level never seen before. But…

shelves with chocolate bars and fridge at back with juice

3 years ago

Inflation stays at 8.7% maintaining pressure on household budgets

Inflation remains stubbornly high The pressure on households from the rising of cost of living showed no sign of letting up in figures published…

White woman short very light brown straight hair white jumper holding receipt at her face and looking sadly at laptop screen

3 years ago

Rail Ombudsman’s Approach to Accessibility Claims

How the Rail Ombudsman Approaches Accessibility Claims 20 June 2023 In this exclusive article for The Complaining Cow, The Rail Ombudsman outlines how complaints…

Black and white picture train on platform two people walking 4 lines of yellow zig zag lines

3 years ago

Supermarkets still making a packet on premium food

Boxsaver finds huge differences in supermarket prices Boxsaver went into administration in August 2024. This is a press release from Boxsaver to which I…

graph showing Boxsaver basket £28.64 up to Sainsburys £42.75

3 years ago

FOS – Complaints are up, quality of service is down

FOS reports complaints continue to rise Most of us use at least one financial service, and many of us have had reason to complain…

Blue background "Scam victim?" on white box white short stripes in top left and bottom right hand corner

3 years ago

Lucy Jeffrey from Bare Kind

Lucy Jeffrey founder of Bare Kind Lucy Jeffrey is the founder of Bare Kind. She is 28 years old and lives in London. Lucy…

White woman light brown long hair holding and looking down at new socks with animals on them

3 years ago

Telecoms: Customers see longer waits for service

Hanging on the telephone? Ofcom report shows longer customer wait times Ofcom has today (18 May 2023) released the results of its latest annual…

Graphic woman with headset with speech bubble "We are not sorry for keeping you waiting"

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter