Training & Storytelling Videos

Helen is an entertaining, effervescent and captivating storyteller.

In her numerous short bespoke videos she tells stories about customer service and complaint handling. These are followed by tips on how to improve it to increase sales.

She also provides unique interactive sessions which can be recorded for further uses. Unknown to the audience until Helen starts, she improvises a story involving members of your team. See Book Helen as a Speaker.

Some examples of her short light hearted videos with a message are below. Note that these can also be followed by more detailed lessons from the story.

Helen is a leading UK consumer rights expert and media commentator, regularly appearing across TV, radio and in the press to provide expert insight on consumer rights, complaints, refunds, consumer law and customer service,

Examples of bespoke videos

A lesson in complaint handling

An improvised story which can also be followed with learnings to take away.

Exceeding customer expectations

Another example of an improvised story with a little helper who can also be involved if required!

Whom do you serve first?

A quick video to start discussions.

When you run out of ideas

An example of inspiration to start discussions.

Look at things a different way

A little fun to question how you think and look at your work.

Little things

Demonstrating how one thing can be blown out of proportion or be seen as far more significant than you first thought.

Exceeding expectations at Cards on the Table event

Helen discusses a real customer service experience she received which exceeded expectations. Useful for starting a discussion on exceeding expectations.