For Businesses

3 years ago

Ofcom complaint statistics January 2024

Latest Ofcom complaint figures show similar levels to previous quarter Today (25 January 2024) Ofcom released its latest figures regarding complaints about broadband, mobile,…

Mobile phone on red background. Time 8.30 Green background on phone @complaining cow message Worst telecom and pay-TV providers revealed

3 years ago

Customer service is down, complaints are up

Latest Institute of Customer Service stats are the worst in nearly a decade The Institute of Customer Service (ICS) has today (23 January 2024)…

Table regarding responses to customer service questions

3 years ago

FCA changes to car loans and how to get refunds

FCA makes changes to “Discretionary Commission Arrangements” for car loans The Financial Conduct Authority (FCA) has announced (11 January 2024) changes to the Discretionary…

3 years ago

Do the Hustle – and pay the right tax!

Hustles and tax A “side hustle” is the term given to a job or activity that brings in extra income, alongside a main employment.…

Priya standing between 2 rails of clothes

3 years ago

EDF billing system upgrade causes customer chaos

EDF bill shock Energy bills have continued to be astronomical but imagine getting a bill for £39,000! That’s what happened to Turner Prize winning…

Outline of lightbulb in blue and yellow zig zag inside. White background "EDF billing problems" in black

3 years ago

Bank Account Blocked by Barclays and the horrors of customer service

Barclays catalogue of errors Credit Carole Railton Imagine suddenly not being able to access your own money for no given reason even when you…

3 years ago

Zoë Chapman founder of Kiddiwhizz discusses business

Zoë Chapman small business entrepreneur Zoë Chapman is the Solo Founder of Kiddiwhizz- the small business she began in order to bring her Invention,…

White woman long straight light brown hair, smiling towards camera. Holding award. Wearing off shoulder black shiny dress

3 years ago

John Lewis – Can it restore its customer service reputation?

John Lewis standards of customer service Update John Lewis staff could receive smaller pay rises amid turnaround struggles. John Lewis was once known for…

John Lewis sign in store, mannequin in front of sign and table with a red bag on it. Red winter coat on mannequin done up no buttons showing black handbag across body

3 years ago

Elaine Hughes – side hustle making £1k a month

Elaine Hughes and the success of side hustles This a version of my article EASY JOB I went from claiming benefits to making up…

Black woman with glasses big loose red top, smiling holding walking frame

3 years ago

Food price inflation – are supermarkets treating customers fairly?

We have all seen prices rise in the supermarkets during the last couple of years of high inflation. But in some cases prices have…

3 years ago

Evri Chief Customer Officer Chris Ashworth

Chris Ashworth, Chief Customer Officer, Evri Chris Ashworth is Chief Customer Officer at Evri, one of the UK’s largest parcel delivery companies. In this…

3 years ago

How to improve your marketing – Jade Arnell

Jade Arnell founder of Rebellion Marketing Jade Arnell is “The no-bullsh*t” Agency Owner who tells it like it is! With over 10 years experience…

Blue background, white woman long straight blond hair. In her 30s wearing round glasses. Red t shirt smiling in front of laptop

3 years ago

Who are the best – and worst – parcel delivery companies?

Citizen Advice Parcel league table Citizens Advice (CA) published its Parcels league table today, 16 November 2023. Now in its third year, the research…

Block paving green shrubbery, small package on floor.

3 years ago

Post Office delivers more choice for sending parcels

More delivery options at the post office The Post Office announced that, from today, 07 November 2023, for the first time in its 360-year…

Post office shop sign against wall and one hanging

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter