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Power Hour

Helen Dewdney, The Complaining Cow

Helen offers a Power Hour for £125. Via Zoom she can discuss issues affecting your business and help with creative solutions. This will be recorded so you can refer back to it and share it with colleagues if applicable.

Some things to consider include:

Increasing sales:

Getting feedback – looking at how you get feedback from customers and building your reputation

Ensuring your terms and conditions are right for you but also abide by the necessary consumer laws/legal requirements to prevent problems ad increase credibility

Managing and exceeding expectations, how to do it easily even when handling complaints

Reflecting on current practice and making changes – looking at what you do now, critiquing it and improving it

Resolving customer complaints first time:

Reduce matters getting escalated

Change mindset when looking at complaints

Reduce the number of complaints reaching the relevant ADR provider

Achieving and knowing that an issue has been resolved first time

Improving how people complain to your company to make it easier for you to resolve complaints, how you can:

Find out what it is customers are actually complaining about

Discover what it is customers want as a solution

Stop matters escalating

Identify and support vulnerable customers

Reducing risk corresponding with vulnerable customers:

How you identify vulnerable customers

Explore what vulnerable means

Seeing customers as individuals

Ways to improve correspondence

And more to prevent problems and increase sales!

Turn customers into superfans who rave about you and drive more custom to you

Treating your customers as individuals

Dealing with difficult customers

Or of course any combination of any of the above. Always flexible – it’s important to be flexible with your customers!

Contact

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