John Lewis – Can it restore its customer service reputation?
John Lewis standards of customer service John Lewis was once known for its excellent customer service and serving customers from the cradle to the…
Helen Dewdney – also known as The Complaining Cow – is a trusted consumer champion, journalist, keynote speaker, best-selling author, consultant, presenter and blogger.
She empowers consumers to gain the redress to which they are entitled. As the “go to” consumer expert to talk about how to complain effectively, consumer rights and topical consumer issues, she regularly appears in the media to advise on how to complain effectively, taking up cases and give opinion and information about topical consumer issues and consumer rights.
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What you need to know about “Smart Meters”
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