Helen Dewdney, also known as The Complaining Cow, helps consumers resolve complaints, secure refunds and understand their consumer rights. As a trusted media expert, she regularly appears on television, radio and in national newspapers commenting on topical consumer issues and customer service.

She empowers consumers with practical  straightforward advice to gain the redress to which they are entitled. As the “go-to” consumer expert, she advises on how to complain effectively, takes up cases and provides expert opinion on consumer rights and customer service.

Her work as a consumer expert makes Helen the ideal person to work with businesses to improve customer service, complaint handling and customer experience. She brings a unique perspective, knowing what customers want and need because they tell her. Through consultancy, training and speaking, she helps organisations increase customer loyalty, reputation and sales. Helen works with businesses of all sizes across a wide range of sectors.

Helen writes the longest-running and most comprehensive consumer complaints and customer service blog written by an individual in the UK. She is also the author of three best-selling consumer books and one for businesses,

Regularly quoted in national and regional media, Helen provides expert commentary on consumer rights, complaints, refunds and customer service. She also writes The Complaining Cow Consumer Column, answering common consumer questions she is asked across social media and through her website. Thereby helping consumers understand their rights and how to assert them effectively to always gain redress.

Her mission is to empower consumers, improve customer service and help create win win solutions for them and businesses.

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