Government schedules subscription law implementation
New subscription rules postponed for a year The Government announced today (2 April 2026) that new rules under the Digital Markets, Competition and Consumers…
Helen Dewdney – also known as The Complaining Cow – is a trusted consumer champion, journalist, keynote speaker, best-selling author, consultant, presenter and blogger.
She empowers consumers to gain the redress to which they are entitled. As the “go to” consumer expert to talk about how to complain effectively, consumer rights and topical consumer issues, she regularly appears in the media to advise on how to complain effectively, taking up cases and give opinion and information about topical consumer issues and consumer rights.
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Latest from the Blog
Can I change my mind and get a refund on click and collect?
What are my rights regarding a click and collect purchase? Mark asked me about click and collect and wanted to know what his rights…
Regulator investigates alleged “fake reviews”
CMA examines five companies’ behaviour The Competitions and Markets Authority (CMA) has today (27 March 2026) announced that it is investigating five companies regarding…
Vet products and services get watchdog scrutiny
Regulator finally acts on Veterinary sector The Competition and Markets Authority (CMA) has finally completed its long-awaited report examining the veterinary sector and laying…
Adobe subscription issues and how to deal with them
Watch out for Subscription Traps The Competition and Markets Authority (CMA) launched an investigation into some of Adobe’s subscription models. CMA investigates Adobe over…
What is a reasonable length of time in the Consumer Rights Act?
What does “a reasonable length of time” mean in UK consumer law? Every day, consumers ask me a variety of questions across my social…
