Book The Complaining Cow as your keynote speaker!

Book Helen Dewdney, an experienced customer service keynote speaker and consumer expert, for events, conferences and business training across the UK. Helen delivers high-energy, interactive talks that help businesses improve customer experience, reduce complaints and increase customer loyalty.

Helen is a breath of fresh air, standing out from other speakers in the sector! Her experience, knowledge, originality and approach to both speaking and customer experience is distinctive. Always unforgettable with an explosion of boundless and unstinting energy.

Helen is exceptional in how she captures and entertains audiences. Bringing creativity, participation and improvisational methods to presentations, she is resourceful and sharp. Helen can bring her special sparkle to any consumer topic!

Through her fun and powerful storytelling, audience involvement and inspirational content, she informs, educates, enthrals and empowers. She bounds around and commands the stage, with gusto.

Helen is a credible and authentic expert in consumer matters and is frequently seen in the media covering the latest consumer issues. She is widely known for her no-nonsense, direct style and unorthodox attitude to conveying visionary messages.

An established consumer champion, author, journalist and blogger, Helen supports companies though transformation and continual improvement. Regularly hearing from consumers, she is uniquely positioned to gain insights of customer perspectives and needs. She uses these to help businesses reduce reputational and financial risk. Demonstrating how you can increase sales by retaining customers and turning them into loyal superfans, Helen will have you rushing to put what you learn into practice. You’ll be receiving great reviews and referrals to grow sales soon after listening to Helen.

Available to speak at events, conferences and business training events, Helen enjoys bringing innovation, ideas and entertainment to the masses!

You can book Helen directly using the form or if you have a favourite agency you use to book speakers, Helen is registered with the following:

Champion Speakers

Jillie Bushell Associates

Speakers Corner

Speakerhub

The Female Motivational Speakers Agency

SpeakerNet

InternationalWomensDay.com

Speaking topics

Speaking on consumer rights and complaining effectively

Helen is able to speak on how to complain effectively, how to be assertive and consumer rights in particular sectors, or more generally.

3 top take-aways:

How to increase sales by turning customers into superfans

It is widely accepted that it costs at least 5 times as much to gain a new customer as it does to retain one. With this in mind it makes sense to put resources into customer services.

Topics can cover; Top 10 customer service frustrations and solutions, How to turn customers into superfans who rave about you in reviews and refer more people to you, How to exceed expectations, Treating customers as individuals, reducing risk to reputation, finances and impact on vulnerable customers and a combination of all these things.

3 top take- aways:

Business lessons through improvised presentations

Ava and the Aliens… and some dogs

This innovative session will be mostly improvised and will depend wholly on delegates’ contributions. In this unique interactive session, and unknown to the audience until Helen starts, some of the audience will name their dogs with one characteristic. Helen will weave the dogs and their traits into a performance that is captivating, entertaining and thought-provoking.

Following the storytelling, the session will provide top-tip lessons for customer service which can increase loyalty and sales.

[Workplace/network meeting title] nursery

Helen improvises a Joyce Grenfell type nursery story involving individual members of the audience. Particularly good for online network meetings where people introduce themselves and what they do so Helen can interweave this into the story.

3 top take- aways:

Customer service lessons through improvised and interactive presentations

“I Need a New Bum!”

Helen reads from “I Need a New Bum!”, a story for pre-schoolers onto which Helen puts her own unique spin. Before reading the story, the audience are asked to keep an eye out for customer service lessons. On nearly every page she will name members of the audience and add commentary to the story. When it is finished the audience will be asked what lessons they noticed and Helen will explain and elaborate on those lessons.

3 top take-aways:

For rates and further information about Helen Dewdney please use the contact form.