For Businesses

2 years ago

Michelle Foulia — talks about developing young entrepreneurs

Michelle Foulia — Entrepreneur, Writer, and Changemaker Michelle is a visionary entrepreneur, writer, bibliotherapist, unschooling mum, and educator on a mission to empower young…

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2 years ago

“How to get free PR for your business – and be paid for it” – published today

How to get free PR, be paid for it and increase your sales from more visibility My latest book How to get free PR…

2 years ago

Top Tips for beating customer service chatbots

Customer Service Week The Future of AI Customer Service Week is organised by The Institute of Customer Service (ICS) to celebrate customer service achievements, as…

White background compueter screen black border "Chatbot at your service! written in red

2 years ago

Tipping – new law brings clarity and fairness

The new tipping Act When we go out for a meal, discussion sometimes turns to the subject of tips: How much to tip, who…

table three white plates of food two wine glasses with white wine

2 years ago

Poor customer service costs time, money and mental health

Bad customer service hits our pockets and our minds Most of us have had problems with broadband or energy providers in recent years. The…

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2 years ago

Oasis concert tickets – regulator takes action

The Competition and Markets Authority investigates The Competition and Markets Authority (CMA) has launched an investigation into the online agency Ticketmaster regarding its selling…

Brown squar people with hands in air CMA investigate at the top in white

2 years ago

Communication Ombudsman customer service complaints up 129%

Virgin Media boosts Ombudsman complaints figures The Communications Ombudsman and Energy Ombudsman have released their complaints data for the first half of 2024. There…

Red square mobile phone graphic on right with cow log black and white cartoon sitting up at box with open red laptop on it to the left Virgin Media boosts complaint figures

2 years ago

Retail prices dip in some sectors – grocery bills continue to rise

Inflation and deflation Summer bad weather and the continued cost of living crisis saw consumers spending less in the first week of August 2024.…

Trolley at start of supermarket aisle wit blurred products down each side

2 years ago

Wowcher in the spotlight over deceptive pressuring of customers

CMA takes action against Wowcher Today (19/07/24) the Competition and Markets Authority (CMA) announced that Wowcher will be taking action to resolve complaints it…

2 years ago

Travel insurance complaints are up, says FOS

Travel insurance complaints rise Complaints about travel insurance have increased significantly since last year, according to new research from the Financial Ombudsman Service (FOS).…

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2 years ago

Banking complaints highest in a decade

Financial Ombudsman Service statistics The Financial Ombudsman Service (FOS) published figures today (11 July 2024) revealing that complaints about the banking sector are the…

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2 years ago

Latest research shows another drop in customer service

Institute of Customer Service July 2024 research The Institute of Customer Service (ICS) has today (09 July 2024) released its latest UK Customer Satisfaction…

2 years ago

New parking code doesn’t go far enough

New private parking Code of Practice The British Parking Association (BPA) and International Parking Community (IPC) have published the private parking sector single Code…

2 years ago

How to serve customers in a queue

How to ensure customers in a queue remain loyal How do you want your customers to feel about your brand when they leave your…

old fashioned red phone and cord hand piece with long cord

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter