Are you a small business wanting to ensure that your customer service is excellent throughout your business because you realise how crucial it is to getting loyal customers?
Want to increase sales through superfans doing the work for you?
Do you have customers who:
Crucially, would you like to improve all this and more to provide better service and gain and retain customers?
Would you like to turn past, present and future fans into superfans who rave about your stuff? Read on!
If so, it is time you stopped doing what you’ve always done and heard the voices of your customers. Be open to being challenged through your whole complaints process, starting before you even receive the complaint. It is time to be innovative and get ahead of the competition!
Contact Helen, The Complaining Cow, to ensure you’re the cream of the crop!
She is a best-selling author and is regularly in the media covering consumer issues. With over 35 years of experience in complaints, she knows why people complain and what their pain points and frustrations are. Helen understands what people want from the customer service journey and how to improve it dramatically.
Helen is a practised, dynamic, inventive and resourceful leader of change. She has run numerous projects and programmes, striving for continuous improvement in her own work and in service delivery and regularly identifying and developing opportunities.
One of her particular strengths is that she is not hung up on sales speak, the way you have always done it, based on what you think customers want and how they work or what analysts think. She tells you straight what customers want.
Helen has worked with many companies such as Tesco and Lloyds Banking Group. She looks forward to working with you too.
It takes 5 times as much to gain a new customer to retain one. So work on turning your customers into superfans who do much of the heavy lifting for you!
Join the Facebook Group Increase Sales through Customer Service: Compassion, Care and Integrity A private group where you can give and get support, advice and share good practice on how to improve customer service.
Free download Customer Service 5 ways to get rave reviews & referrals a few tweaks to your customer service can help you reduce the risk to your company’s reputation, finances and impact on customers and increase sales.
The Complaining Cow can help you improve your customer service see :