Why should you hire Helen?
She is a best-selling author and is regularly in the media covering consumer issues. With over 35 years of experience in complaints, she knows why people complain and what their pain points and frustrations are. Helen understands what people want from the customer service journey and how to improve it dramatically.
Helen is a practised, dynamic, inventive and resourceful leader of change. She has run numerous projects and programmes, striving for continuous improvement in her own work and in service delivery and regularly identifying and developing opportunities.
One of her particular strengths is that she is not hung up on sales speak, the way you have always done it, based on what you think customers want and how they work or what analysts think. She tells you straight what customers want.
Helen has worked with many companies such as Tesco and Lloyds Banking Group. She looks forward to working with you too.