Struggling to get a refund or resolve a complaint?
If you’ve already tried the advice on this site but aren’t getting anywhere, the best next step is the book How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!
It sets out the full process clearly, includes templates, and will help you deal with this issue and anything similar in future. Most people find this answers their question without needing paid support, saving time and money.
If you still need additional support after that, you can get paid, expert guidance from Helen Dewdney (The Complaining Cow) to move things forward.
Has a company been difficult to deal with? Got a faulty product you can’t get a refund for? Received poor service? Stayed in for a delivery that never arrived, or a service that didn’t happen? Been overcharged or had a terrible experience?
The Complaining Cow gives daily advice via posts on Facebook, Threads, Bluesky and videos on TikTok and Instagram. But sometimes, if you are really struggling to gain redress, your complaint isn’t getting results, you’re not sure what to say, or you’re simply fed up with it all, there is more help at hand.
Expert help with your complaint
Helen does not take over complaints or run them for you.
Instead, she provides expert guidance, feedback and strategy so you can handle your complaint effectively and get results.
How Helen can help
🔴 Review your complaint and identify what’s holding it back
🔴 Show you how to structure your argument clearly and effectively
🔴 Highlight what’s missing or weakening your case
🔴 Strengthen your position and improve your chances of success
🔴 Guide you on next steps, escalation and approach
Paid services to help resolve your complaint
🔴 Written review & feedback
If you’re unsure what you’re doing wrong or why you’re not getting results, Helen will review your correspondence and provide clear, practical feedback and suggested improvements so you can move things forward with confidence.
Costs depend on the amount of correspondence, but typically range from £30–£60.
🔴 Power Hour (£75)
A focused 1-hour Zoom session (recorded for you to keep), where Helen reviews your situation and tells you exactly what to do next.
All correspondence is reviewed as part of the session.
How to get in touch for paid consumer support
Send a short one-paragraph summary (facts only, no long explanations), and indicate roughly how much correspondence there is (e.g. a couple of short emails, a long detailed email, a lengthy email chain, or multiple documents).
Helen will review your enquiry and confirm whether she can help, along with the most appropriate service and cost.
