I am a trusted consumer champion, journalist, best-selling author presenter and blogger. It’s important to empower consumers to gain the redress to which you are entitled!

I’ve been complaining positively and effectively and empowering others to do so, most of my life! It all started in childhood! I am accomplished in ensuring that companies abide by the law and do not fob people off. Pretty adept at taking matters further through alternative dispute resolution schemes and the small claims court too. I took Tesco to court and won for example.

The Complaining Cow blog is the longest-running and most comprehensive blog by an individual covering consumer rights, customer service and consumer matters in the UK. The Complaining Cow started in 2012 and now boasts over 700 posts, article and interviews.

On this site you will find how to complain effectively in most sectors, such as retail, finance, motor, holidays, services and more. You’ll also find ways to save money and interesting interviews with other specialists in the consumer world.

Media

Many media outlets use me as the “go to” person to talk about most things consumer. I therefore regularly appear in the media. This can be about complaining effectively, consumer rights or topical consumer issues such as saving money and stories in the press. As a very experienced consumer expert, I regularly cover most things consumer!