Is the customer always right?
What are unreasonable complaints This is a version of an article published on metro.co.uk Small business owners reveal the strangest customer complaints they’ve received…
The Motor Ombudsman MD talks about dispute resolution
What does the Motor Ombudsman do? The Motor Ombudsman managing director discusses dispute resolution, complaint handling and consumer issues affecting motorists and garages. The…
Jasmine Birtles explains interest, inflation & stagnation
Jasmine Birtles money expert Money expert Jasmine Birtles is the author and founder of the popular consumer money website Money Magpie. She is a…
Aldi leads the chart as cheapest shopping choice
For the second month running, Which? has found Aldi to be the cheapest supermarket. It looked at 47 different items including using comparable own…
Sara Williams interview: Debt advice, budgeting & money saving
Sara Williams Debt Camel helps you manage debt and more Sara Williams is an adviser at Citizens Advice who has her own website…
How Alternative Dispute Resolution can help with complaints
How to use an ombudsman or other ADR to resolve your complaint If a company won’t resolve your complaint to your satisfaction then you…
From pastime to fulltime – How to turn a hobby into a job
This is a version of the article Pastime to full-time: How the pandemic made us turn our hobbies into main jobs that first appeared…
How to succeed on your own – Lea tells her story
This is a version of the article Single mum’s lockdown business coaching people on LinkedIn lets her ditch renting to buy her first home…
Customer complaints reach their highest ever
Latest Customer Satisfaction Index shows further increase in complaints The Institute of Customer Service (ICS) released its bi-annual UK Customer Satisfaction Index (UKCSI) survey…
Brad Burton Interview: Business Networking, Motivation and Entrepreneurship
About Brad Burton Brad Burton is the UK’s number one motivational business speaker, founder of Network Central and a bestselling business author. After leaving…
The Complaining Cow Consumer Show – Linda Reynolds
Talking Travel chaos – Summer 2022 This week on The Complaining Cow Consumer Show I spoke with Linda Reynolds, a Personal Travel Agent. We…
Earth Day – making a difference with your shopping habits
Today (22/04/22) is Earth Day. The Theme is “Invest In Our Planet. What Will You Do?” Most people understand that we have a climate change…
British Gas – pay compensation re price guarantee shambles
British Gas confuse customers and leave them out of pocket Paloma Kubiak from YourMoney and I have worked together on an article exposing British…
What is a consumer champion & how they can benefit business
What is a consumer champion? A “consumer champion” is the name given to an individual or organisation that speaks up for consumers and their…
