For Businesses

2 years ago

Tesco CEO pay – a shocking increase!

Supermarket boss salary doubles during cost-of-living crisis The CEO of Tesco, Ken Murphy, has received a huge pay rise. From £4.44m to £9.93m to…

3 years ago

Financial complaints rise by 20%

Financial complaints received in the second half of 2023 rose by a fifth The Financial Ombudsman Service published figures today (01/05/24) revealing the number…

3 years ago

EU imported food border control costs start today

Businesses to pay to import food from the EU In yet another post Brexit “benefit” from today (29 April 2024) businesses will have to…

Motorway at night loads of cars both ways with lights on

3 years ago

UK law forces device manufacturers to consider security

Internet connected devices subject to new law View this post on Instagram A post shared by Helen Dewdney (@thecomplainingcow) More than half…

2 white washing machines on lino floor encases in wooden top and side

3 years ago

ABI monthly premium proposals lack clarity and impact

Association of British Insurers introduces Financial Principles Insurance is never cheap, and when faced with a choice of paying annually or monthly, many are…

3 years ago

Helen Tudor (was Pritchard) on LinkedIn and that “£99 thing”

Helen Tudor entrepreneur and more Helen Tudor (was Pritchard) is a multi award winning entrepreneur who’s built multiple 6 figure businesses since starting in…

3 years ago

Founder of not only pink and blue talks stereotypes

Clare Willets founder of not only pink and blue Clare is CEO and Founder of not only pink and blue which exists to grow generations…

3 years ago

Why are software faults causing problems for consumers?

What is Software Fragility and Why Should You Care? A guest post by James Bore from Bores consultancy. March 2024 has been bad for…

Man long hair short bear and moustache grey blazer on bright shirt pink one side, orange the other, light green collar and down the burtons and red hat

3 years ago

Glasgow Willy Wonka experience – refunds, complaints and media reaction

Media reaction and consumer rights I appeared across television and radio discussing the Glasgow Willy Wonka experience, consumer expectations and refund rights following the…

3 years ago

Chou Rouge Creative founders talk about recycled products for events

Laura and Adrienn are the heads behind the growing creative styling agency Chou Rouge Creative LTD. As quirky and colourful as their name suggests,…

Huge umbrella shape colourful oranges reds green flowers on burgundy white net curtain look draped from it, people sat at table round the edge under it. Upside down colourful umbrellas hanging from underneath

3 years ago

Broadband and Mobile – Prices go up again yet service level goes down

Price rise or exit fee? Today (24 January 2024) Which? released analysis showing that Virgin Media and O2 customers will be stuck between price…

Mobile phone on red background. Time 8.30 Green background on phone @complaining cow message Mobile and broadband price rise or exit fee?

3 years ago

How to ask for a pay rise

How to get a pay rise I appeared on the Alexis Conran Show on Channel 5 to discuss how to ask for a pay…

grey backround three purple piggy banks growing in size smallest on left just the face the word "salary" in black capitals on top of black diagonal line oi up to the right

3 years ago

Paul Leslie CEO Rights & Equalities in Newham

Paul Leslie fighting for equality Paul Leslie is the Chief Executive Officer of Rights and Equalities in Newham (REIN), a local organisation which works…

Black man bald short grey bears brown shirt and brown and cream striped tie, neutral face

3 years ago

Kimba Cooper-Martin talks about gamification

Kimba Cooper-Martin gamification expert Kimba is a successful, innovative and creative entrepreneur based in Bristol. Kimba has been using Gamification in her personal and…

White woman smiling sitting at wooden table. In late 20s brown curly shoulder length hair white t shirt holding phone between both hands elbows on table

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter