EDF billing system upgrade causes customer chaos
EDF bill shock Energy bills have continued to be astronomical but imagine getting a bill for £39,000! That’s what happened to Turner Prize winning…
Insensitive language forces Boots signage change
Photo credit Kekezza Reece Boots singled out for “damaging stereotypes” on disability Individuals and corporations still find it difficult to use the word “Disabled”,…
ADR and Ombudsman investigations, failures and consumer rights explained
Ombudsman approval and regulation The following investigations and reports examine concerns around ADR approval, ombudsman oversight and complaint handling standards. Alternative Dispute Providers and…
British Gas – pay compensation re price guarantee shambles
British Gas confuse customers and leave them out of pocket Paloma Kubiak from YourMoney and I have worked together on an article exposing British…
To move or not to move? That was the question
When a conveyancing company stops you moving home Moving home can be a very stressful time. However, imagine finding out on your moving date…
Corporate awards: Buyer beware!
What’s in an award? People are impressed by awards. At the very least they think someone must be good at something if they have…
ASA investigation forces award claim wording change
Awards are they worth it? Awards abound for all sorts of things. You name it, there’s probably an award for it! Frequently these awards…
Ryanair tops the CAA refund complaints figures
Low-cost airline is highest in regulator’s complaints figures Ryanair is the most complained about airline by far, according to figures recently released by the…
CAA launches consultation and tells no-one…
CAA consultation criticised over consumer transparency Questions continue to be raised about transparency, oversight and consumer engagement within the aviation complaints sector after the…
The Whirlpool Washing Machine whitewash
White goods giant fails its customers – again! Washing machine recall The white goods company Whirlpool, which produces the Hotpoint and Indesit brands, is…
Privacy watchdog fails on fines for data protection breaches
More than 2.8 million pounds uncollected in annual fines by ICO ICO and fines Britain’s personal data watchdog has failed to collect millions in…
Transport for London unmoved on issue of equality
Transport for London failing in providing services with equality It’s 2018 and 8 years since the implementation of the Equality Act 2010. You may…
Whirlpool – The tumble dryer story without the spin
On 23 November 2015 Whirlpool issued a warning regarding 113 different models of tumble dryer due to risk of fire. Since then there have…
Government & regulators continue to fail consumers
The bodies responsible for approving and monitoring ADR organisations are failing The Alternative Dispute Resolution (ADR) system for resolving consumer complaints is broken and…
The Retail Ombudsman is no more as title is lost
Former “Ombudsman” loses the right to use respected title This article regarding the Retail Ombudsman is reblogged from http://ceoemail.blogspot.com The Retail Ombudsman loses title…
Ongoing Ombudsman Omnishambles – failures in ADR
A new system for handling complaints is failing consumers, say campaigners Reports by Helen Dewdney and Marcus Williamson. Helen is a consumer champion. The…
Ombudsman Omnishambles: New report exposes serious failings in ombudsman approval and oversight
Failures in the Alternative Dispute Resolution sector Update 28/02/2018 See a new report More Ombudsman Omnishambles 20 months on with more revelations including a…
