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Please complete the correct form for your enquiry:

Looking for consumer advice? Read this first 👇

Most questions I’m asked are already answered on this website. If you’re looking for a clear, structured approach (including templates you can use), the best place to start is the book How to Complain The Essential Consumer Guide to Getting Refunds, Redress and Results!

I receive a high volume of messages every day from people asking for help with consumer problems. To make this fair and manageable, I ask everyone to check the relevant information on the website first and tell me what you’ve already read.

Where a question is already covered, I’ll usually reply with links to the relevant pages or guidance on how to get the most out of the free content, rather than writing a full bespoke answer each time. This allows me to help as many people as possible.

Please note:
I don’t provide detailed, case-specific advice for free.

If you would like me to review your situation, advise on next steps, or help you pursue a complaint, this is part of my paid support service (details available on my services page). Most people who want hands-on help choose this option.

Thank you for understanding.

Before asking for help, please do the following:

• Read the basics: Start with the 20 Top Tips for Complaining.

• Search this website: Find three posts that relate to your issue. Use the search box (top right) and type key words relating to the issue (not the company name, as the advice applies across businesses and won’t show under a specific company).

If you’re not sure what to search, start with simple terms like “refund”, “faulty”, “delay”, or “complaint”.

Copy and paste three relevant links (they must start www.thecomplainingcow.co.uk/…) and briefly explain why they don’t fully answer your question. (This website, not my social media.)

• Follow on social media: Choose at least one platform and follow me. Sharing a post (such as the Top 20 Tips) and tagging me is always appreciated.

• Use your manners: Please include basic courtesy such as “please” when asking for help and “thank you” in your message.

Messages that don’t include the above are unlikely to receive a reply.

And just so we’re clear to businesses:
❌ No sponsored posts. Ever.
❌ No “can I guest post?” emails. Ever.
❌ No promotional pitches (see my services page instead).
These will be deleted faster than you can say “complaint upheld.”

If this site or a response from me has helped you, please consider buying me some chocolate (don’t like coffee!) to help me continue to provide this free advice. Thank you.

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Contact

Media Enquiries

C/O
Cloud9 Management Ltd.
3rd Floor
2 Archer Street
London
W1D 7AW

0207 637 2903

Contact

Helen Dewdney is a UK consumer rights expert, known as The Complaining Cow, and an experienced media commentator on consumer issues, complaints, and customer service.

Available for media interviews across TV, radio, print, and online, Helen provides clear, practical insight on consumer law, refunds, faulty goods, poor service, and how businesses handle complaints.

Media appearances and features:
Helen has been featured across TV, radio, print and online. View recent media work here.

Fees and availability

Helen is available for media interviews, commentary and expert contributions.

Comments and contributions to articles are either chargeable or provided in exchange for full credit and a hyperlink to The Complaining Cow website.

This includes media appearances, consultancy, speaking, training, and student requests.

If you are making an enquiry, please include details of budget, format, deadlines and how credit and links will be provided.

Available at short notice.

This form is for media enquiries and booking requests only.

It is not for:
❌ Guest post requests
❌ Sponsored post requests
❌ Link building or SEO outreach
❌ General consumer enquiries

The Complaining Cow does not accept guest posts, sponsored posts, or link requests in any form. These are not considered anywhere on this site.

Messages of this nature will be ignored without exception.

If you are contacting regarding a media appearance, interview, or expert commentary, please complete the form below.

Business Enquiries

Helen Dewdney (The Complaining Cow) is a UK consumer rights expert, speaker, and consultant, helping businesses improve customer service, complaints handling, and customer experience.

For full details of services, including speaking, consultancy, training and Power Hour, please see the Services page

This form is for paid business services (consultancy, speaking, training, Power Hour) only. It is not for sponsored posts, guest posts, or any promotional or link-building activity. These are not considered anywhere on this site.

Use this form for:
• Speaking & events
• Consultancy
• Training and workshops
• Power Hour

B2B complaints are not handled.

If your enquiry relates to these services, please complete the form below.

Contact

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter