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Please complete the correct form for your enquiry:

Looking for consumer advice? Please read ALL of the below first 👇

Most questions I’m asked are already answered on this website. I receive a lot of requests for free help, so please check the guidance first and tell me what you still need help with.

Before you submit the form

Read my 20 Top Tips for Complaining.
Find and read three relevant articles on this website. Use the search box at the top right. Search for the problem not the company name, using words like “missing parcel”, “faulty goods” or “refund”. Searching by the company name can miss advice that applies to your situation.
Paste one full article link into each of the three boxes. These must be different and not include the Top 20 Tips post which must be read. Open the article and copy the address from your browser. Each link should start with https://thecomplainingcow.co.uk/ or https://www.thecomplainingcow.co.uk/. An article title, a search term or a social media link will not fill this requirement.
Tell me what you still need help with. In a few lines, give me the company’s name, say what happened and explain what the articles you have read left unanswered.
Follow me on at least one social media platform. Share a post and tag me. If you’re sharing a video, please leave a comment too. Enter the platform and your actual @username in the form so I can see it.
Please be courteous. A “please” when asking for help and a “thank you” if I’ve helped go a long way.

If the posts already answers your question and you haven’t explained why it does not, I’ll refer you back to it. If you leave out the information requested, you’re unlikely to receive a reply.

Most questions I’m asked are already answered on this website. If you’re looking for a clear, structured approach (including templates you can use), the best place to start is the book How to Complain The Essential Consumer Guide to Getting Refunds, Redress and Results!

I receive a high volume of messages every day from people asking for free help with consumer problems from my site and across social media. To make this fair and manageable, I ask everyone to be respectful of my time and ensure that all the instructions are followed.

Before asking me for free advice, please take the time to read the relevant articles and support my work on social media. Both are free and take far less time than you’re asking me to spend reading your enquiry, thinking about your situation and replying! It’s a respectful way to ask for my help.

This is how I earn my living. Even a short reply draws on the knowledge, skills and experience I’ve built up over years of running my business. As my website and social media audiences have grown, I can no longer reply to everyone. Please respect my time and my boundaries by following the steps above before submitting the form. If you’d prefer to skip them, the free guidance on my website and social media is there for you to use.

And a “please” when you ask and a “thank you” if I’ve helped? Along with following the steps they are a good way to avoid sounding self-entitled! 😉 Still free. No hidden charges. 😉

Need an adjustment? If a disability or access need makes any step difficult, please do the steps you can and tell me which part you need help with. For example, if copying links is difficult, give me the article titles and tell me what you’re still unsure about. You don’t need to share a diagnosis.

What help can I offer?

Free personalised advice is limited to one brief email. If you need me to review your case, read attachments or help you pursue a complaint, you can find details on my paid services page.

My book, How to Complain, takes you through the complaints process step by step and includes templates you can use.

If you’d like to support the free advice I provide, you can buy me a coffee. That’s entirely optional but helps me help others. People buying one has enabled me to give you time.

I receive a high volume of messages every day from people asking for help with consumer problems from my site and across social media. To make this fair and manageable, I ask everyone to check the relevant information on the website first and tell me what you’ve already read.

And just so we’re clear, businesses…

❌ No sponsored posts. Ever.
❌ No “can I guest post?” emails. Ever.
❌ No promotional pitches. See my services page for ways to work with me.

These will be deleted faster than you can say “complaint upheld.”

If this site or a response from me has helped you, please consider buying me some chocolate (don’t like coffee!) to help me continue to provide this free advice. Thank you.

Buy Me a Coffee

Contact

Media Enquiries

C/O
Cloud9 Management Ltd.
3rd Floor
2 Archer Street
London
W1D 7AW

0207 637 2903

Contact

Helen Dewdney is a UK consumer rights expert, known as The Complaining Cow, and an experienced media commentator on consumer issues, complaints, and customer service.

Available for media interviews across TV, radio, print, and online, Helen provides clear, practical insight on consumer law, refunds, faulty goods, poor service, and how businesses handle complaints.

Media appearances and features:
Helen has been featured across TV, radio, print and online. View recent media work here.

Fees and availability

Helen is available for media interviews, commentary and expert contributions.

Comments and contributions to articles are either chargeable or provided in exchange for full credit and a hyperlink to The Complaining Cow website.

This includes media appearances, consultancy, speaking, training, and student requests.

If you are making an enquiry, please include details of budget, format, deadlines and how credit and links will be provided.

Available at short notice.

This form is for media enquiries and booking requests only.

It is not for:
❌ Guest post requests
❌ Sponsored post requests
❌ Link building or SEO outreach
❌ General consumer enquiries

The Complaining Cow does not accept guest posts, sponsored posts, or link requests in any form. These are not considered anywhere on this site.

Messages of this nature will be ignored without exception.

If you are contacting regarding a media appearance, interview, or expert commentary, please complete the form below.

Business Enquiries

Helen Dewdney (The Complaining Cow) is a UK consumer rights expert, speaker, and consultant, helping businesses improve customer service, complaints handling, and customer experience.

For full details of services, including speaking, consultancy, training and Power Hour, please see the Services page

This form is for paid business services (consultancy, speaking, training, Power Hour) only. It is not for sponsored posts, guest posts, or any promotional or link-building activity. These are not considered anywhere on this site.

Use this form for:
• Speaking & events
• Consultancy
• Training and workshops
• Power Hour

B2B complaints are not handled.

If your enquiry relates to these services, please complete the form below.

Contact

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter