Consumer Expert, Author and Media Commentator
Helen Dewdney, known as The Complaining Cow, is a leading consumer expert who helps people resolve complaints, secure refunds and understand their rights. She is a consumer champion, journalist, keynote speaker, consultant, best-selling author, presenter and blogger. She also works with businesses to improve customer service and customer experience.
Helen writes the longest-running, most established and most comprehensive consumer complaints and customer service blog by an individual in the UK. The Complaining Cow blog started in 2012, shortly before she successfully took Tesco to court, bringing wider attention to consumer rights and complaint handling. Packed with information on topical consumer and money issues, practical advice and the occasional opinion!
She empowers consumers to gain the redress to which they are entitled. As the “go-to” person to talk about how to complain effectively, consumer rights and topical consumer issues, she regularly appears in the media, advising on complaints, taking up cases and providing expert opinion.
A regular media commentator, Helen appears on television, radio and in national newspapers, providing advice and opinion on consumer rights, complaints, refunds and customer service.
Helen also works with businesses to increase sales by reducing risk to reputation, finances and customer impact. Using unique customer insights and perspectives, she helps organisations improve customer service, complaint handling, customer experience and loyalty.
Helen is the author of three best-selling consumer books and one for businesses. She regularly writes about consumer rights, complaints and customer service for a wide range of publications.
To find out how The Complaining Cow began, read the How it Started page.
