For Businesses

12 years ago

Everything you need to know about call centres

Common complaints about call centres A few months ago I asked on my Facebook page what people hated about call centres and without doubt the top…

12 years ago

The Complaining Cow’s history with Tesco

The Complaining Cow and Tesco, how it started… and grew Regular readers of my blog know of my history with Tesco. However, I am…

The Complaining Cow asks Tesco Dave Lewis about fake farms

12 years ago

The Complaining Cow v Tesco CEO & Executive Team

Meeting the Tesco executive team Oh hello, here for another Tesco story? Well, as followers of this blog know well, Tesco and me? Well we…

12 years ago

GHOTW CEO insinuates all reviewers & complainers freeload

Principle of the thing behind complaining Those of you who have been following this blog for some time will know that complaining is not…

13 years ago

What happens when a business doesn’t prepare for a promotion

So bargains. We all love ’em unless of course you are too rich or idiotic to care! In which case you wouldn’t be reading…

Stain on carpet from badly packaged goods

13 years ago

How to use consumer reviews

Are reviews any good? Reviews can be really useful when making a decision about a purchase but how can you make sure the reviews…

13 years ago

How your customer service CAN win over The Complaining Cow (Yes, it CAN be done!)

How to provide good customer service when you receive a complaint Customer service at a spa day Last month I went to Clarice House…

13 years ago

How to get the cream (without being a clot!)

Complaining about a cream tea and poor management No cream tea at lunchtime! A few months ago my mother and I were in Dunelm…

two scones with cream and jam little pot of strawberry jam on white plate

13 years ago

Victory in latest Complaining Cow V Tesco Battle

Milk bottles or cola bottles? At the risk of this blog becoming wholly “Have a go at Tesco” I can’t not tell you the…

13 years ago

The Complaining Cow V Tesco Update #Tescofail (again)

Tesco doesn’t pay out when it loses in court Social media sharing the Tesco court case So I went to court. I won. Jolly…

13 years ago

The Complaining Cow v Tesco in court

How to take Tesco to court and win If you are looking to complain to Tesco or any other company see Top 20 Tips…

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter