For Businesses

4 years ago

James Bore talks AI on The Complaining Cow Consumer Show

James Bore Security and technology expert James is a chartered security professional and has worked in IT and security for over two decades. Founder…

Long hair man in suit bright patterned shirt

4 years ago

Quiet Critics: 43% of online shoppers never voice their complaints

50% of people with complaints quietly quit Despite half of consumers (50%) being frustrated by the experiences they receive when shopping online, 43% say…

4 years ago

Kekezza Reece – Acceptance & Adaptation Life Coach

Kekezza Reece also known as Kezza Kezza is dynamically disabled & multiply neurodivergent person. She has spent a lifetime adapting to the world around…

Woman's face looking up to camera, baseball cap on head red fringe hair black top colourful top of dungarees

4 years ago

Insensitive language forces Boots signage change

Photo credit Kekezza Reece Boots singled out for “damaging stereotypes” on disability Individuals and corporations still find it difficult to use the word “Disabled”,…

parking sign wheelchair log Boots and Less-abled parking

4 years ago

Tesco – big profits but who gains and who loses?

Tesco quarterly figures still show big profits Poor old Tesco. Today Tesco PLC’s Preliminary Results 2022/23 were published. Its profits before tax are down 7.1%…

shelves with chocolate bars and fridge at back with juice

4 years ago

Courier problems – Ofcom takes some action at last

OFCOM introduces new regulations for couriers Many of us have had problems with couriers in the last few years. Whether it’s a lost or…

graphic man carrying box Ofcom introduces new regulations for couriers

4 years ago

Financial Ombudsman Service figures show complaints are up

Most of us have at least one bank account, credit card, insurance, pension and/or investment but our satisfaction with them is falling, as newly-released…

Complaints about financial products and services are up over graphic purple 4 people with cards

4 years ago

TV Judge Rinder and ABBA Voyage star in National Careers Week for Heathcote pupils

This post isn’t about complaints or customer service. But it’s law and Rob Rinder, so I think it can go here! I am the…

White man blue suit white shirt smiling at audience together hands together challenge and succeed and Heathcote on wall behind him

4 years ago

Victoria Dioh talks happiness woo woo

Radio woo woo Victoria Dioh is a healer. Sponsored by 3 of the 8 Masters of Pranic Healing including Tony Robbins’ healer Master Stephen…

Black woman big long white dress between two of 4 old fashioned telephone boxes

4 years ago

Lisa Johnson Interview: Business Strategy, Debt and Entrepreneurship

Lisa Johnson on The Complaining Cow Consumer Show Lisa Johnson is a business strategist, bestselling author and entrepreneur who helps business owners grow profitable…

Woman long black hair summery V neck dress business strategist

4 years ago

Energy companies shamed into halting forced prepayment meter installs

Action taken regarding forcing prepayment meters The Times has reported that British Gas contractors, employed by Arvato Financial Services, were found to have broken…

4 years ago

Unsporting Behaviour in JD Sports data breach

This is a guest post by James Bore regarding the JD Sports data breach. About James Bore James is a chartered security professional and…

white JD on black circle white background

4 years ago

Communication providers: OFCOM figures show continuing poor communication

Communication problems with telecom providers I have said for many years that the communications sector is the worst for communication! Today (26/01/23) Ofcom has…

4 years ago

UK satisfaction with customer service falls again

Institute of Customer Service Jan ’23 figures The Institute of Customer Service (ICS) has today released its latest UK Customer Satisfaction Index (UKCSI) figures,…

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter