Helen Dewdney, AKA The Complaining Cow, is a leading UK consumer rights expert and media commentator, regularly appearing across TV, radio and in the press to provide expert insight on consumer rights, complaints, refunds, consumer law and customer service, and has been featured across over 200 TV, radio and press outlets as well as a journalist
Helen draws on real cases and extensive experience to give clear, practical advice on a wide range of consumer issues. Comfortable and confident discussing: retail, travel, motor, telecoms, finance, money saving and energy. She is the go-to person for the media for all things consumer.
She writes the longest-running, most established and most comprehensive consumer complaints and customer service blog by an individual in the UK.
With decades of experience, she provides information, advice, tips and opinion on a variety of consumer rights and topical consumer issues.
Comfortable talking to the public and personalities on screen and on stage, Helen is also recognised as a consumer champion and is the perfect choice for discussing consumer issues. She also presents her own series The Complaining Cow Consumer Show on East London Radio.
Uniquely, she built her knowledge and experience from initially helping friends and family with complaints. She started asserting her rights when she was about 11 years old!
She also regularly contributes to consultations and wider discussions on consumer issues, bringing real-world insight into how policies affect everyday consumers. Read more about her stakeholder consultation and policy work.
She is an engaging, reliable and authoritative source of knowledge and (strong!) opinion.
Featured Across Leading UK Media
Regular appearances across TV, radio and national press
Also appearing in entertainment programmes such as Holidays from Hell, as well as documentaries and investigative features, alongside mainstream news and magazine shows. Regularly featured in national and online press including The Guardian, The Telegraph, FT, The Mirror, and magazines such as Good Housekeeping, Closer, and lots more. Helen also writes a regular consumer column covering current issues, complaints and consumer rights.
Media Enquiries
Helen Dewdney, The Complaining Cow is represented by Cloud9management.
For media enquiries and paid bookings, please complete the form.
Guest posts are by invitation only. No sponsored content is accepted.
Book Helen Dewdney for Media Interviews
For clear, engaging and practical insight for television, radio, print and online media, Helen is available for paid media interviews, commentary and expert contributions. In most instances she is available at short notice.
Written comments are provided for full credit and a hyperlink to The Complaining Cow website.
If you are making an enquiry, please include details of budget, format, deadlines and how credit and links will be provided.
Please see the Keynote Speaker UK – Customer Service & Consumer Expert Helen Dewdney for more on speaking and booking enquiry form.
Consumer Media Updates & Press Releases
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