In The Media

4 years ago

Eddie Nestor MBE Interview: Broadcasting, Consumer Issues & Community

Eddie Nestor MBE Eddie Nestor is from Hackney and now lives in Wanstead with his wife and two sons. Actor, comedian, MC, motivational speaker…

Eddie Nestor waist up smiling in black shirt and jacket red rose

4 years ago

Sara Williams interview: Debt advice, budgeting & money saving

Sara Williams Debt Camel helps you manage debt and more Sara Williams is an adviser at Citizens Advice who has her own website…

Sara Williams Debt camel guest post on The Complaining Cow

4 years ago

Your Money – How Alternative Dispute Resolution can help with your complaint

4 years ago

James Jones Interview: Credit Scores and Experian

About James Jones James Jones is a consumer credit expert at Experian, helping people understand credit scores, credit reports and how credit history affects…

James Jones leaning against wall arms folded smiling

4 years ago

Your Money – Flight cancelled or delayed? Your rights explained

4 years ago

Ofcom Director of Consumer Protection Interview

About Ofcom’s Director of Consumer Protection Ofcom is the UK’s communications regulator, responsible for protecting consumers across broadband, mobile, landline, television and postal services.…

Cristina Luna-Esteban sitting at desk facing camera

4 years ago

The Metro – Pastime to full-time: How the pandemic made us turn our hobbies into main jobs

4 years ago

Janine McDonald Interview: Decluttering Expert

About Janine McDonald Janine, is a down-to earth, fun-loving mum of two from Manchester. She’s passionate about helping people to clear out the clutter…

Janine with wicker basket of towels folded up

4 years ago

Your Money – The best money saving apps and sites

4 years ago

Brad Burton Interview: Business Networking, Motivation and Entrepreneurship

About Brad Burton Brad Burton is the UK’s number one motivational business speaker, founder of Network Central and a bestselling business author. After leaving…

Brad Burton head shot complaining habits

4 years ago

Good Housekeeping – What to do if your flight is cancelled or delayed

Head shot white woman black top Good Housekeeping banner

4 years ago

The Metro – Single mum’s lockdown business coaching people on LinkedIn lets her ditch renting to buy her first home

4 years ago

Your Money – Rail strikes: Your travel and refund rights

4 years ago

Kate Hall Interview: Food Waste Tips and Saving Money

This week I spoke to Kate Hall on The Complaining Cow Consumer Show on East London Radio. Kate Hall Kate Hall is a Food Waste Expert and…

Kate Hall head shot young female long dark hair light green top

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter