The Motor Ombudsman MD talks about dispute resolution

Bill Fennel The Motor Ombudsman MD in shirt and jacket head shot

What does the Motor Ombudsman do?

The Motor Ombudsman managing director discusses dispute resolution, complaint handling and consumer issues affecting motorists and garages. The interview also explores the role of ombudsman schemes within the wider ADR landscape and how consumers can seek help when disputes cannot be resolved directly with a business.

Bill Fennell The Motor Ombudsman

Bill was appointed as the Managing Director of the Motor Ombudsman (TMO) in 2015. He brings a wealth of automotive knowledge as well as a passion for driving improvements in customer service to the role.

TMO helps to resolve disputes or complaints between consumers and businesses. It has seen the service grow year on year to a position where it now handles more than 100,000 consumer contacts and 16,000 consumer cases per year.

For more information go to www.the motorombudsman.org

If you are a business see The Motor Ombudsman for Businesses and the benefits being a member can bring.

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Bill Fennel talked with me about the motor sector

We discussed all things Alternative Dispute Resolution (ADR) in the sector. We also covered the myths around Ombudsman, how to use the Ombudsman, the challenges TMO faces and the future of ADR in general.

Information and help about ADR, cars and garages

More about ADR at ADR – all about it for World Ombudsman Day. This lists and links to a number of posts about ADR. It includes information, explanation, advice plus the consultations and proposals discussed in the interview.

You can also see the Ombudsman Omnishambles and More Omnishambles investigation reports which look at the approval and monitoring of providers in the sector.

The post All you need to know – car purchasing, financing & garages provides various posts with help and advice regarding the sale and services related to cars and garages.

Further articles, investigations and commentary on ADR and ombudsman issues can be found in the main ADR and Ombudsman investigations timeline.

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