In The Media

4 years ago

Reader’s Digest – Sell your home quickly and for the best price

4 years ago

Amy Bates Interview: body confidence & positive body image

This week I spoke to Amy Bates on The Complaining Cow Consumer Show about body confidence, positive body image and self-esteem. We discussed the…

Amy Bates standing up posing in lesopard print dress black and yellow striking screen

4 years ago

Matt Allwright Interview: Consumer Issues and Consumer Protection

Matt Allwright, consumer journalist, writer, presenter and broadcaster Matt Allwright is one of the UK’s best-known consumer journalists and television presenters. Best known for…

4 years ago

Faith Archer interview: Personal finance, mortgages & money saving

Faith Archer finance journalist and money blogger Faith Archer is an award-winning personal finance journalist and money blogger at Much More With Less, and…

4 years ago

Saving money for the over 60s

How to save money when you are over 60 years 2.8m older households will still be living in fuel poverty this winter, according to…

4 years ago

Mail on Sunday – The top 7 supermarket loyalty schemes from Waitrose to Lidl

4 years ago

The Metro – ‘I turned my life of addiction and £25k debt around and became a millionaire businessman’

4 years ago

August Gawen talks about being a minimalist

August Gawen minimalist August Gawen is a minimalist, minimalism coach and pioneer of compassionate minimalism. In his mid-twenties August was overcome with severe mental…

4 years ago

Anna Cargan talks about secondhand clothing

Anna Cargan second hand clothing business owner 35 year old Anna Cargan runs Buildabundle an online second-hand kids clothes shop from Cumbria where…

Anna Caragon with pile of second hand clothes

4 years ago

Bex Spiller anti-burnout expert on well-being/mental health

Bex Spiller Anti-burnout club Bex Spiller is a formerly burnt out entrepreneur who shut down her marketing agency in 2020 to launch the social…

Bex Spiller anti burnout expert standing next to tree in a forest

4 years ago

The Motor Ombudsman MD talks about dispute resolution

What does the Motor Ombudsman do? The Motor Ombudsman managing director discusses dispute resolution, complaint handling and consumer issues affecting motorists and garages. The…

Bill Fennel The Motor Ombudsman MD in shirt and jacket head shot

4 years ago

The Metro – Small business owners reveal the strangest customer complaints they’ve received

4 years ago

Good Housekeeping – The top 10 most common fob offs you might hear and how to address them

Head shot white woman black top Good Housekeeping banner

4 years ago

Jasmine Birtles explains interest, inflation & stagnation

Jasmine Birtles money expert Money expert Jasmine Birtles is the author and founder of the popular consumer money website Money Magpie. She is a…

Head shot of Jasmine smiling long blond hair in green top

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter