In The Media

Buy Books

7 years ago

Don’t get caught out by Black Friday: guide to checking deals, returning items and what to do if something goes wrong

7 years ago

10 times you may be wrong about your rights

7 years ago

I had to cancel business class flights to San Francisco but BA won’t refund my £386 to choose seats, what can I do?

7 years ago

This is Money – How to sort out gas and electricity problems without draining your energy: 20 tips

7 years ago

This is Money – From price hikes to faulty mobile phones

7 years ago

This is Money – How to complain, properly! Ten easy steps to get results

7 years ago

Daily Telegraph – When you should complain to the chief executive – and how best to do it

8 years ago

Case study: Tesco and a consumer champion

From court to exclusive interview with Tesco CEOs and more Every little complaint helps! It all started with a…

4 images of Helen Dewdney, Matt Davies and Dave Lewis

8 years ago

Financial Times – Got the Ryanair blues? This is how to claim compensation

8 years ago

Financial Times – Avoid a holiday hire car nightmare

8 years ago

Moneywise – Vote with your feet does boycotting work?

Woman brown shoulder length straight hair black top

9 years ago

Moneywise – How to ensure a stress-free building project

9 years ago

How to challenge terms & conditions (even those agreed)

How to complain about Terms and Conditions The One Show today covers Terms and Conditions. 09 November 2017. Who reads them? Would you follow…

terms and conditions your rights, unfair contract challenger them

10 years ago

Ombudsman Omnishambles: New report exposes serious failings in ombudsman approval and oversight

Failures in the Alternative Dispute Resolution sector Update 28/02/2018 See a new report More Ombudsman Omnishambles 20 months on with more revelations including a…

crowd with report title failings of CAA, CTSI to approve and monitor ADR providers CDRL run by Dean Dunham in particular

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter