For Businesses

5 years ago

The high and lows of airline customer service

What businesses can learn from the airline failures in customer service It has been a hard couple of years for companies in the travel…

5 years ago

Asda listens and takes action

Supermarket giant responds to consumer activist Jack Monroe’s campaign In a spectacular move, the activist and campaigner Jack Monroe got Asda listening and taking…

5 years ago

Should awards companies get awards for misleading claims?

Removal of claim by Product of the Year Awards During 2021 I undertook an investigation into corporate awards. Are all awards equal? Some are…

5 years ago

Returns and rotas : are you ready?

As we approach Christmas, the signs are that the High Streets are beginning to turn back to pre-COVID levels. As people try and get…

5 years ago

To move or not to move? That was the question

When a conveyancing company stops you moving home Moving home can be a very stressful time. However, imagine finding out on your moving date…

5 years ago

How to compete in the fashion sustainability marketplace?

How can individuals and small business compete? Sustainable Solopreneurs: Why Our Voice Matters in the Fight for Industry Equality Glasgow is hosting the 26th…

5 years ago

Corporate awards: Buyer beware!

What’s in an award? People are impressed by awards. At the very least they think someone must be good at something if they have…

5 years ago

Tesco website crash – every little helps?

Major supermarket online shopping hit by mystery attack? Tesco’s website was been “down” between Saturday 23 October 2021 and today (Monday 25 October 2021).…

5 years ago

ASA investigation forces award claim wording change

Awards are they worth it? Awards abound for all sorts of things. You name it, there’s probably an award for it! Frequently these awards…

5 years ago

The Complaining Cow’s round up

Government Consultation on Competition and Consumer Policy On 20 June 2021 the Government finally published its consumer paper for consultation. It is titled Reforming…

Black and white cartoon cow sitting at a laptop on the cover of How to Complain by Helen Dewdney

5 years ago

Reviews: A Government Consultation

On 20 June 2021 the Government finally published its consumer paper for consultation. It is titled Reforming Competition and Consumer Policy. The closing date…

5 years ago

Subscriptions: A Government Consultation

On 20 June 2021 the Government finally published its consumer paper for consultation. It is titled Reforming Competition and Consumer Policy. The closing date…

5 years ago

ADR: A Government consultation

On 20 June 2021 the Government finally published its consumer paper for consultation titled Reforming Competition and Consumer Policy. The closing date is for…

Report cover CDRL, CTSI, CAA, OA, Dean Dunham,

5 years ago

High standards or just acceptable customer service?

Just what is good customer service? It is important to have high standards for customer service wherever you shop and whatever you are buying.…

Butternut box sent blanket for dog no longer able to have their food as not long left to live

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter