Talking Trading Standards – with Leon Livermore, former head of CTSI
I talk with former CEO of the Chartered Trading Standards Institute (CTSI). Leon Livermore, in a series of interviews. In the first one we…
Civil Aviation Authority consults on dispute resolution
Consultation means listening and reacting – but have they done that? When consumers have a problem getting a refund from an airline they can…
Complaining customers warm to responsive companies
Research shows consumers return to responsive companies Every year Ombudsman Services produces its Consumer Action Monitor. It undertakes research with consumers regarding complaints. This…
Think before pressing “send” in reply to customer complaints
Vulnerable people are frequently left without a resolution to a complaint. They can find it difficult to know how to complain, what route to…
Buying from Europe? Import changes made it a whole lot more complicated and costlier!
All you need to know about how much goods from abroad will cost you Buying goods and services from outside the UK has become…
CMA steps in where the CAA fears to tread
CMA investigates and takes enforcement action The Civil Aviation Authority (CAA) should be the regulator for air transport in the UK. However, it is…
Boxing Day – Holiday or shopping day?
That tricky annual festive question is looming over us once more: should Boxing Day should be a national holiday for everyone or is it…
Tesco fails to deliver – on delivery slots!
Tesco fails to plan for Christmas For many years now Tesco like other supermarkets has offered home delivery of your shopping. You can book…
10 Top tips for avoiding and handling complaints
The Complaining Cow’s Ten Top Tips for the Complained Against! Search well and you can find lots of help in improving your customer service,…
Ryanair tops the CAA refund complaints figures
Low-cost airline is highest in regulator’s complaints figures Ryanair is the most complained about airline by far, according to figures recently released by the…
The Art of reviving the great British High Street
The great British High Street is in trouble and needs help! Of course, shopping centres and High Streets have been in trouble for years…
Build your brand with Trust, Ethics & Sustainability
The importance of trust ethics and sustainability in your business The 09 October 2020 saw the last day of Customer Service Week which is…
Bringing customer service to the Boardroom
It was the fourth day of Customer Service Week (08 October 2020). That day the theme was Leadership: Championing customer service in the boardroom.…
International Ombuds Day – what does the Ombudsman do?
Get to know the arbitrators! The 8 October 2020 is International Ombuds Day. The second Thursday of every October its aim is to raise…
