For Businesses

5 years ago

Small businesses and using a broker for insurance

All businesses need insurance whatever the size. But it’s boring right?! It’s great to be looking for sales and playing on social media etc.…

5 years ago

How to revitalise towns

There is always lots of talk about how to revitalise our High Streets and towns, but who actually asks consumers what they want? I…

5 years ago

10 parcels go missing every minute – what are your rights?

10 parcels a minute go missing Research published today shows that parcels in the UK are going missing at the shocking rate of 10…

5 years ago

Leon Livermore former CTSI CEO talks to The Complaining Cow

I talk with former CEO of Chartered Trading Standards Institute (CTSI), Leon Livermore, in a series of exclusive interviews. In the first one we…

5 years ago

Are you satisfied? Yes, no or maybe?

How satisfied with customer service are you? The Institute of Customer Service (ICS) published its bi-annual UK Customer Satisfaction Index (UKCSI) report today, 7…

5 years ago

Fix it, don’t chuck it!

Manufacturers must sell spare parts – it’s the law From today, 1 July 2021, manufacturers of electrical goods are legally obliged for the first…

5 years ago

Leon Livermore former CTSI CEO interview about ADR

Ex Chartered Trading Standards Institute CEO talks about ADR I talk with former CEO of Chartered Trading Standards Institute (CTSI), Leon Livermore, in a…

5 years ago

FCA stops insurance companies’ loyalty penalty

Today, (28/05/21) the FCA implements a package of remedies to improve competition and protect home and motor insurance customers from loyalty penalties. This follows…

5 years ago

Dear customer “Would you like some alphabet soup?”

The trouble with jargon when writing to customers Jargon. Most of us hate it and yet we see it everywhere. Whilst it can help…

hand writing in notepad in front of laptop

5 years ago

Complaining habits of public figures – Rob Rinder

Helen Dewdney interviews Rob Rinder about complaining In my series of interviews with people in the consumer world regarding their complaining habits, today it…

6 years ago

What’s wrong with Amazon?

Amazon shopping remorse This week I was on LBC talking about “Amazon remorse”, the feeling of buying on Amazon and then regretting it. In…

6 years ago

Importing goods into the UK – all you need to know

What businesses need to know about importing goods Logistics unlocked Recently I wrote a post Buying from Europe? Import changes made it a whole…

6 years ago

Helen Dewdney – exclusive interview with Rob Rinder No. 2

Rob Rinder in the media: past, present and future In December 2019 Rob Rinder kindly give me a review for my book 101 Habits…

6 years ago

Helen Dewdney & Rob Rinder – exclusive interview Part 1

Helen Dewdney, The Complaining Cow talks to Rob Rinder I had the great pleasure of chatting with Rob Rinder in a series of exclusive…

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter