Why CEOs should have a presence on social media
What company CEOs are on social media? Most CEOs aren’t on social media. Or if they are, not under their real name! But at…
‘Serial returners’ hit by new ASOS policy
Online retailer tackles perceived abuse by online customers ASOS changes in terms and conditions ASOS has changed its returns policy. In a move that…
Retail Week Live – or Retail Walk Away?
Retail Week – and? Retail Week Live took place this year on 27-28 March 2019 in London. Retail Week and looking after your employees…
Avoiding a right Royal Fail at the Royal Mail
Stamp prices going up and service going down Stamps rise in cost 2019 First class stamps will increase in price by 3p to 70p…
Why and how your company should have a presence on Twitter
Companies on Twitter Companies and Twitter interactions Many companies have a presence on social media and some are much better than others at interacting…
The complaining habits of public figures – Paul Lewis
A series of interviews by The Complaining Cow In my series of interviews with people in the consumer world regarding their complaining habits, today…
ASA bans BT advert as misleading (not for the first time)
The ASA complaint against BT Today (27/02/19) the Advertising Standards Authority (ASA) announced that it has upheld a complaint against BT. The complaint was…
A penny on a garment enough to tackle environmental issues?
Adding a penny to clothes to fund recycling scheme Today MPs called for there to be a penny added to every item of clothing…
Spa customer service treatment of a complaint with a smile
How a company can provide good service Companies always make mistakes. After all, they’re made up of humans and to err is human. What…
Vote with your feet does boycotting work?
This article first appeared in Moneywise November 2018. Moneywise was wound up so I have reproduced my article here. To boycott or not to…
Not such an Easylife customer service
How to complain on principle about customer service I often get asked about the last complaint I made and I always say it is…
Case study: Tesco and a consumer champion
From court to exclusive interview with Tesco CEOs and more Every little complaint helps! It all started with a…
Privacy watchdog fails on fines for data protection breaches
More than 2.8 million pounds uncollected in annual fines by ICO ICO and fines Britain’s personal data watchdog has failed to collect millions in…
Whirlpool – The tumble dryer story without the spin
On 23 November 2015 Whirlpool issued a warning regarding 113 different models of tumble dryer due to risk of fire. Since then there have…
