Manners? Do they matter in business?
Do you use manners? Basic “Ps & Qs” When I go into a shop and ask anyone anything, I say “Please” somewhere in that…
Three consumer pet hates and how to resolve them proactively
Customer service and complaint handling pet hates Having been a consumer champion for a number of years, I have the ear of thousands of…
The complaining habits of public figures – Brad Burton
A series of interviews by The Complaining Cow In my series of interviews with people in the consumer world regarding their complaining habits, today…
How to exceed customer expectations and why you should do it
Exceeding customer expectations Going that bit further when things go wrong Not so long ago, I had a problem with my Tesco grocery collection…
Ryanair descends to new lows in customer service ratings
Which? survey reveals league table for customer service The consumer organisation Which? has today released the results of its latest survey of customer service…
The complaining habits of – James Dodkins
A series of interviews by The Complaining Cow In my series of interviews with people in the consumer world and public eye regarding their…
How CEOs can learn more about their business
What happens when CEOs read emails from your customers and learn about your business You may well be an overworked CEO but when CEOs…
The complaining habits of Octopus Energy CEO Greg Jackson
A series of interviews by The Complaining Cow In my series of interviews with people in the consumer world regarding their complaining habits, today…
Complaints: An irritation or an inspiration?
Questioning complaints You will get complaints at some time, however big your business View this post on Instagram A post shared by…
Thomas Cook rescued from debt doom
Holiday giant out of danger zone What’s happened to Thomas Cook? News broke today of Thomas Cook and their financial troubles. It is a…
Whirlpool FINALLY undertakes full recall of tumble dryers
Whirlpool, the giant manufacturer of home appliances, has finally seen the light on the issue of dangerous tumble dryers. It has announced today (10…
Customer service goes down, complaints are going up
Customer service still poor Customer service is getting worse, according to the latest figures provided by The Institute of Customer Service (ICS). In figures…
Could better customer service have prevented Debenhams decline?
Could better customer service have prevented Debenhams decline? One upon a time at Christmas It’s time for another good customer service story and this…
Ofcom says firms need to “up their games” in complaints handling
Communications regulator reveals latest figures on customer satisfaction Ofcom has just released its latest figures on broadband customer satisfaction in the UK. Level of…
