For Businesses

4 days ago

Meta smart glasses privacy risks – Dr Catherine Knibbs

Children, consent and cybertrauma in the age of wearable AI Meta Ray-Ban and Oakley AI glasses may look like ordinary eyewear, but their built-in…

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1 week ago

How do companies deal with positive and negative feedback?

And why are businesses so bad at dealing with constructive criticism? “Tell us how we did”, “How was your experience?”, “Would you recommend us?”…

Man giving five star by smartphone, customer satisfaction feedback review concept.Customer service experience and business satisfaction

2 months ago

Time to tackle the Cowboy Builders

New scheme seeks to improve trust in the building sector Following the recent announcement by the Government that it “steps in to protect families…

man with checked shirt back to camera white hard hat walking towards house

4 months ago

Maddy Alexander-Grout talks ADHD, Autism, debt, money, business and visibility

ADHD, autism, spending addiction, money, business and visibility Maddy Alexander-Grout is an author, speaker, and visibility strategist, and the founder of The Maddyverse, a…

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5 months ago

How a cake maker’s response to an influencer went viral

What can small businesses do when influencers ask for free products and services? Reshmi Bennett is an award-winning entrepreneur, pastry chef, and founder of…

Influencers guide to free cake flow chart

8 months ago

Regulator investigates alleged “fake reviews”

CMA examines five companies’ behaviour The Competitions and Markets Authority (CMA) has today (27 March 2026) announced that it is investigating five companies regarding…

laptop open hands above happy to sad faces in air

10 months ago

Your guide to unboxing mystery parcels

Mystery Boxes – What’s in that package? The unboxing of mystery boxes has become a new trend on social media. I was on BBC…

What's in the box title. White man in 20s sitting on brown sofa with grey hoodie on looking at open box holding a black jumper still in box

1 year ago

How to support small businesses this Christmas

How to help small businesses grow With households watching every penny and independent stores facing rising costs, this Christmas could make or break many…

close up of marshmallow snowman taking bath in cup of coffee

1 year ago

Service Recognition Day – Customer Service Week

Celebrate customer service staff and increase your sales Customer Service Week is organised by the Institute of Customer Service (ICS) it “Celebrates the people,…

Laughing young African American concierge helping two guests check in while working behind a hotel counter

1 year ago

Employee engagement – Customer Service Week

How do you nurture customer service talent? This week is Customer Service Week run by the Institute of Customer Service. Today (9/10/25) is the fourth…

1 year ago

Productivity, Growth & Innovation – Customer Service Week

How to involve staff in growing your business This week is Customer Service Week run by the Institute of Customer Service. Today (8/10/25) is the…

International group of young enthusiastic business people smiling sitting round meeting table in conference room of modern office

2 years ago

How to support and add value to schools – without giving money

Ways to help a school prosper Schools are under constant pressure to do more with less, whilst households have an ever smaller amount to…

4 primary school aged children in school uniform playing outside

2 years ago

Barclays customers still recovering from multiple outages

Barclays App failure leaves bank clients frustrated and out of pocket For a couple of days from 31 January 2025 many of Barclays customers…

2 years ago

What Happened at WHSmith and Primark?

Struggling High Street chains ignore customer opinion at their peril WHSmith recently announced that it is selling off its retail stores and keeping only…

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Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter