Victory in latest Complaining Cow V Tesco Battle

Milk bottles or cola bottles?

At the risk of this blog becoming wholly “Have a go at Tesco” I can’t not tell you the result about the latest battle regarding the cola bottles and milk bottles. The Tesco Twitter team and I debated and surveyed people as to which was the best!

I won!

They were very gracious though! I received a nicely handwritten letter saying:

“Hi Helen

Congratulations on your recent victory, as promised we’ve sent you some sweets.

 We trust that this will be the start of a new blossoming friendship.

 Should you ever have a complaint we’ll be happy to help.

 I hope you enjoy the sweeties.

The @UKTesco Team“

Aw that was lovely wasn’t it? Start of a blossoming friendship?? Who thinks that then? Anyone?? Oh look they’ll be happy to help with any complaint. Right, deliver for free please. Sainsbury’s do.

3 Haribo packets top one open next to purple box with gold and silver bow
Beautifully dressed up cola bottles!!!!!!!!!!!

Here is the parcel I received. Yes, I did win with “milk bottles”!!! But my son enjoyed the cola bottles, hence why one packet is open!

Thank you Tesco. I’ll give you a rest for a bit, got to complain to the Royal Mail now because look what they did to your gift! Least you know they are in trouble!!! (…and it’s not you this time!)

Ripped brown envelope with Royal Mail packaging saying damaged
This should be easy to claim for, at least they have already admitted fault!

Tesco and The Complaining Cow history

Case study: Tesco and a consumer champion details all the engagement with Tesco. It includes the complaints, meetings and the interview with the TESCO UK and Group CEOs.

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2 Comments. Leave new

  • Julie Noble (married name Worsey)
    4 September 2013 12:50

    I too am having problems with Tesco and even on their facebook page they will not give me an email address…I can’t seem to find it online. Years ago I too wrote to Sir Terry and got an actual reply and a final solution to a problem that had dragged on over a year! Here’s hoping this gets sorted…please can I trespass on your knowledge and get an email? Feel free to check out my post on Tesco facebook page…

    https://www.facebook.com/tesco/posts/573405709385231?comment_id=5697555&offset=0&total_comments=8

    perhaps we can help prevent World Domination by Tesco? Rescue the world from Tesco! I helped keep them out of Whitby so we got a Sainsbury’s instead, hurray!

    Keep up the good work!

    • The Complaining Cow
      6 September 2013 07:41

      Link for CEO addresses on right of Blog. But don’t expect a response from the CEO the man is ignorant. You may get a response from the Exec office! Good luck!

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