This is a very old post, but I noticed people are somehow finding their way here so must be coming up in some Internet searches for something?!
Hi! If you have found me from my appearance on Rip Off Britain and/or their website. I’ll list some links that you may find helpful.
More details on me and see why I think it so important to complain here
Best selling books and reports here
Laws & regulations to make a complaint about almost anything
I’m on Facebook here, X (Twitter) here and Pinterest here. For daily tips and the odd rant. Do join in!
Ceoemail.com for contact details for all CEOs
Keep up to date with consumer issues, free updates to the book etc.
The story covered in the show was regarding a website acting as a travel agent which is not based in the UK but is in the EU. A story regarding a company and gaining redress using EU law is here. All you need to know about booking/complaining about holidays/flights provides links to numerous other posts/information about holidays and flights.
The story above took a lot of time to deal with. In addition to writing in a different style, more objective, provided clarity etc. I also undertook a few other things such as:
1) Putting everything in order of events
2) Writing to the CEO as customer service people had been so useless
3) Making it clear where evidence has been attached
4) Adding in a Claim for calls whilst included -although her calls were free they may have taken her over the contacted amount
5) Claiming for all travel for complainant and other members of the party incurred due to the change in accommodation location
6) Researched distances of travel and provided evidence
7) Researched Marshall Street accommodation and found evidence that the agent don’t offer it anymore
8) Researched costs of bus travel and provided details
9) Provided evidence that the Novotel was 3.6 not 1km away from the original booking
10) Added in UK and EU laws
11) Listed what I expected to resolve the matter
12) Stated what the next steps would be if complaint not satisfactorily resolved
13) Gave a time limit for response before taking matter further
14) Added a summary
If you have a complaint, then everything you need is on the website here and the book which includes over 40 template letters.
Now go, go get that redress!
The best way to complain discussed on Rip Off Britain Live
3 Comments. Leave new
[…] of UK but inside EU When I was on Rip Off Britain Live last year I took on a few cases. One of them was for someone whose mother had been charged a […]
Dear Helen
Just a quick message to thank you for the information on your site which has allowed us to finally settle two disputes that have been dragging on.
After consulting your site, we emailed the CEOs of each company and both complaints have been settled within 24hours!
Thank you once again for your informative site??
Thank you, it is really appreciated when someone says thank you as so many people don’t even say please or thank you when asking directly for advice never mind just reading, so you are very welcome.