What are my rights to a refund?
Under the Consumer Rights Act 2015, if a product is faulty then the retailer must give you a full refund up to 30 days from purchase and after that time a repair or replacement. However, it may be that your item cannot be repaired and cannot be replaced, it could be out of stock for example. Or the retailer has already had one chance at repair. In this case a company can offer a refund. But they can deduct an amount for use, this being an amount that the average person would deem as reasonable.
Consumers ask me a variety of questions across my social media platforms, Instagram, Facebook, TikTok, Threads and well as on my blog on a daily basis. In my weekly The Complaining Cow Consumer Column, I share queries that come up most often.
Below is the answer I gave to the question on TikTok:
@thecomplainingcow Replying to @allenout how to get a refund #Refund #consumeradvice #moneytipsuk #consumerrights #refunds
What is the 30-day rule in the Consumer Rights Act (CRA)?
According to the Act, items must:
- be fit for purpose
- be of satisfactory quality
- match the description
- be free from defects
- last a reasonable length of time
If you have an item that develops a fault up to 30 days from purchase, you are entitled to a full refund. After that time you’re entitled to a repair or replacement. In the first six months it is considered that the fault was there at the point of purchase, after this time it will be up to the consumer to prove.
Help with complaining to companies
See Top 20 Tips on how to complain effectively
See the consumer books.
