Psychology of complaining
Why do some people complain while others stay silent, even when they’ve been treated unfairly? In this episode of The Complaining Cow Consumer Show on East London Radio presenter Helen Dewdney talks to Chartered Clinical Psychologist Dr Marianne Trent about why many consumers avoid confrontation and how understanding our behaviour can help us become more confident when asserting our rights.
Many people avoid complaining because they fear conflict, rejection or not being taken seriously. Understanding the psychology behind complaints can help consumers become more confident when asserting their rights. My books can help you 😉but what is the psychology behind your complaining?
Dr Marianne Trent
Dr Marianne is a Chartered Clinical Psychologist specialising in trauma, grief and supporting aspiring psychologists. She qualified in 2011 and started her independent business in 2019 and since this time has been featured by the BBC, The Guardian, Channel 5 and many more.
She has helped early career psychologists’ confidence, self-belief, and clinical and practical skills to soar with The Aspiring Psychologist podcast, The Aspiring psychologist Membership and her books*: The Clinical Psychologist Collective and The Aspiring Psychologist Collective and a co-authored book: Talking Heads: Your guide to finding a qualified therapist in the UK.
Marianne lives in The West Midlands with her husband and two children. She can often be found drinking herbal tea and reading books in the hanging egg chair in her garden.
Dr Marianne Trent explains the psychology of complaining
Marianne Trent about how, when, why we complain and don’t!
Apple https://podcasts.apple.com/us/podcast/the-complaining-cow/id1742304080
Spotify – https://open.spotify.com/show/0kiyo8UJ5hGq2InZIeXD2p
Amazon – https://music.amazon.com/podcasts/7afcd171-6fc2-4369-88c2-1ad4ebb8fddc/the-complaining-cow
iHeart – https://www.iheart.com/podcast/1300-the-complaining-cow-169077613/
Dr Marianne Trent on The Complaining Cow Consumer Show talking about the importance of getting the right therapist
Dr Marianne Trent – how to choose a therapist
Where you can find Dr Marianne Trent
The Aspiring psychologist Podcast.
Good Thinking Psychology website
About Helen Dewdney, The Complaining Cow
Helen Dewdney is a consumer rights expert, author and media commentator. She regularly appears on television, radio and in the press discussing consumer rights, customer service, scams and personal finance.
See more about Helen’s TV and radio appearances on the Media page.
If you’re looking for a keynote speaker on consumer rights, complaints, customer service or consumer behaviour, find out more about booking Helen for conferences, business events and training.
East London Radio The Complaining Cow Consumer Show
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Discounts from The Complaining Cow
Listeners to the show can get 15% on all the books with code ELR15
How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!
101 Habits of an Effective Complainer
How to Get free Pr and Be Paid for It 280 ways to raise your business profile
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More from The Complaining Cow
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