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Buy Books

4 years ago

The Metro – Single mum’s lockdown business coaching people on LinkedIn lets her ditch renting to buy her first home

4 years ago

Your Money – Rail strikes: Your travel and refund rights

4 years ago

Reader’s Digest – How to complain about food

4 years ago

The Guardian – UK holidays: the best ways to save, from discount codes to house-sitting

5 years ago

The Guardian – How to haggle for the best deal, from broadband to travel

5 years ago

The Guardian – How to complain effectively – and get results

5 years ago

The Motley Fool – Telecom price hikes: 13 top tips for saving on your landline, mobile and broadband

Middle aged woman brown hair shoulder length black top necklace and ear rings

5 years ago

The Motley Fool – 10 ways to get the best price for your property

5 years ago

This Is Money – ‘I ordered six bottles of wine but got five and lost my 25% Sainsbury’s discount”

5 years ago

Find your voice

5 years ago

The Motley Fool – Credit card or BNPL: which is better for me?

5 years ago

The Motley Fool – how to check and query huge energy bills

5 years ago

The Guardian – How to book a holiday during the Covid pandemic

5 years ago

The Metro – How to escalate a complaint when customer service fails

Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter