Carpetright in administration – what are your rights?
Carpetright fell into administration on Monday 22 July 2024 and PwC have been appointed administrators.
Tapi Carpets has taken over Carpetright’s “intellectual property” (brand name and goodwill), 54 stores and two warehouses, potentially saving 300 jobs. However, 211 Carpetright stores will remain shut and 1,000 former employees now face redundancy.
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What will happen to my Carpetright order?
On 26 July 2024 Tapi reopened the 54 remaining stores. It has not taken responsibility for any purchases prior to taking over and says that it will contact customers who have bought items from the stores that have reopened. If you have bought items from the other stores, it is unlikely that your order will be fulfilled.
How can I get my money back for an order not fulfilled?
If the item was over £100 and was paid for by credit card then you have protection provided by the credit card company, under Section 75 of the Consumer Credit Act. It is jointly liable for the amount paid and should refund you.
It is possible that if you paid by debit card you could get your money back through “Chargeback”. This is a voluntary scheme and you will need to check with your bank for details.
If either of these routes are not possible, take the matter to the Financial Ombudsman Service. You should also quickly register as a “creditor” of the failed company by contacting the administrators, PwC.
Remember, though, that you will be very low down the list and if you do get anything back it will be a percentage of the amount originally paid. Administrators may see giving the majority of people a small return, rather than fewer people a large percentage, as a fairer way of dividing any money left
I bought a carpet from Carpetright and I am not happy with it because of a fault – What can I do?
Under the Consumer Rights Acts 2015 (CRA), you are entitled to goods that are of satisfactory quality, last a reasonable length of time, match the description and are fit for purpose. Tapi are not accepting responsibility for any purchases made prior to the take over.,
If your item does breach the CRA and you have paid by credit card, you can use section 75, as described above, for refund, repair or replacement. Otherwise, you will only be able to get redress through your bank or FOS.
