Available financial support for Broadband customers

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How to get financial help with you broadband bills

Eligible broadband customers don’t know about help available

Today (10 June 2026) the National Audit Office (NAO) reported that only a third of eligible broadband customers are aware of social tariffs, meaning people on low incomes and in vulnerable circumstances could be missing out on support to help manage debt. Financial help for water, energy and broadband vulnerable customers

Social tariffs

Providers should have in place special, cheaper deals for people in receipt of certain benefits (sometimes known as ‘social tariffs’). In July 2021 Ofcom set out some boundaries for effective social tariffs, such as ensuring there are no data usage caps, minimal initial up-front costs and no early termination charges.

If you, or someone in your household, claims Universal Credit, you could switch to one of these tariffs. The major providers also include those on Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance and Income Support. A few may include additional benefits, such as Personal Independence Payment (PIP) and Attendance Allowance.

The person receiving the benefit must be the one named on the bill. For more detail on what the different providers offer see Social tariffs: Cheaper broadband and phone packages.

Other ways of saving money on your broadband, phone and TV services

See 14 top tips for saving on your landline, mobile & broadband for ways you can easily cut the costs of your telecoms package.

You can see me talking about ways to save money on streaming services on BBC Breakfast in the video below. I regularly talk about telecom issues as well as the other utility, retail, finance, motor and travel sectors. You can see my showreel and some appearance on my media page.

BBC Breakfast 26/07/22 saving on streaming services

Watch this video on YouTube

Further help with complaining about telecom providers

How to complain effectively to telecom providers links to various posts regarding mobile, broadband, telecoms which will help you get refunds and redress.

Further general money help and debt advice and support

Check the Better Off Calculator. Put in your details and see the benefits to which you may be entitled.

You can also get debt advice from Citizens Advice, StepChange and National Debtline.

Go to Turn2Us who provide information and advice on what help is available including charities that will help you pay your bills.

Further help with utilities

See Available financial support for water customers

See Available financial support for energy customers

Further help with complaining effectively about your broadband provider and more

For masses of information, tips, guidance, laws and regulations and templates to help you complain effectively GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

Want to get better at complaining? See 101 Habits of an Effective Complainer

Save yourself time and effort finding the laws and wording a letter of complaint and download a template, fill in your details and get that redress

Purchase downloadable templates to gain redress

Templates for complaining about utilities

If, after hours of reading that little lot you still need help then please see How The Complaining Cow can complain for you!

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Available financial support for energy customers

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Financial help for water, energy and broadband vulnerable customers

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