How to complain, about your train, bus, tube, ferry or cruise
You have consumer rights whatever mode of transport you use. As a consumer expert I’m here to help you with every aspect of complaining about travel.
How to complain about buses
How to complain about buses all the info you need.
How to complain about trains
Rail strikes: Your travel and refund rights your questions answered
Train strikes your rights Jeremy Vine Channel 5
Morning Live Rail Strikes
Transport for London unmoved on issue of equality Story about equality and Transport for London. Failures in service, policies, and redress.
Taken for a ride. Passenger complaints are up (& how you can get redress) Transport Focus announced in February 2018 that their latest National Rail Passenger Survey showed that only a third were happy with their last journey. More Statistics in this post and ways to complain.
Are you on the right track with your Christmas train travel plans? Information regarding cancellations by rail companies forcing passengers to pay walk up fares as cheaper tickets for buying in advance were not released.
How to complain about train journeys (or the lack of them!) all you need to know about your rights.
Left out in the cold by a rail company? Your rights your rights when with weather related delays and cancellations.
Take your complaint about rail to the Rail Ombudsman .
Rail Ombudsman’s Approach to Accessibility Claims all about issues the RO will deal with and how
Judith Turner Dispute Resolution Deputy Chief Ombudsman talks to me on The Complaining Cow Consumer Show
How to complain about airlines
Airline compensation rates and claim letter template how much you can claim and a template letter to make it easy to claim
Landing in court with Ryanair (what you need to know about airlines and ADR too!) issues with Ryanair and ADR should you need to take the matter further with your airline
What to do when your flight is delayed – the full guide
All you need to know about booking/complaining about holidays/flights
BBC Breakfast 5th August 2015 flight delays
How to complain about ferries and cruises
Your rights and how to complain about ferries and cruises how to complain about your ferry journey or cruise
How to complain when transport has been part of your package holiday
All you need to know about the Package Travel and Linked Travel Arrangements 2018
View this post on Instagram
Booking, taking and complaining about holidays
Talking holiday rights on The Complaining Cow Consumer Show
Further advice and help with complaining about transport
All you need to know about booking/complaining about holidays/flights/travel masses of information about all areas of your holiday
Which? survey 2019 airlines, telecoms and energy at the bottom for complaint handling.
BBC Breakfast 23/08/19 Helen Dewdney discusses the Which? customer service survey
Why you should write not ‘phone to complain effectively the importance of writing not phoning when complaining
For more help on complaining effectively see Top 20 Tips How to Complain!
5 top tips for complaining effectively
For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!
Want to get better at complaining? See 101 Habits of an Effective Complainer
Save yourself time and effort finding the laws and wording a letter of complaint and download a template, fill in your details and get that redress
Purchase downloadable templates to gain redress
Holiday, flight and event complaint templates
