Publications

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ADR/Ombudsman reports

Helen Dewdney is an investigative journalist who has written three comprehensive reports.

Marcus Williamson is a journalist and the editor of ceoemail.com and co authored the Ombudsman reports.

Ombudsman Omnishambles: Serious unresolved issues affecting the operation of the ombudsman ADR system in the UK.

1 file(s) 310.26 KB 22 June 2016

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More Ombudsman Omnishambles: The UK ADR landscape. 20 months on…

1 file(s) 1.84 MB 28 February 2018

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Whirlpool The Whole Tumble Dryer story without the Spin.

1 file(s) 526.05 KB 25 April 2018

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Tesco Case Study

Customer Service: 5 ways to get rave reviews & referrals

456 ways to save money on Christmas throughout the year

£9.99

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How to Complain: The Essential Consumer Guide to Getting Refunds, Redress & Results! 2025

£15.00

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How to Get Free PR For Your Business & Be Paid For It

£15.00

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101 Habits of an Effective Complainer

Original price was: £12.99.Current price is: £11.50.

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Empowering people with gusto

“The critical thing is empowering people and part of empowerment is making people understand their legal rights more and it’s theirs, being able to identify the persona in authority to make a decision and having the elbow when somebody says “no” to say “well I’m sorry..” and those are the three things and I think you do that with gusto and are an example in that regard.”

“How to Complain

Helen Dewdney’s How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It’s the book every consumer didn’t know they desperately needed – until now.”

“101 Habit of an Effective Complainer

If complaining is an art form, Helen Dewdney is Rembrandt. This book is easy to follow, beautifully written and – above all – teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

“How to Get Free PR and be Paid for it

Helen Dewdney writes with fearless clarity and she’s done it again… She’s one of my few and regular go-tos, especially for how to approach consumer issues or in the event of an urgent sense check. This book is packed full of great and creative ideas for building up excellent PR, establishing yourself as the expert and keeping the momentum going. She is – hands down – a mega star in the world of consumer affairs and in this latest book, on PR, she shares how you can do it for yourself.”

Rob Rinder

Journalist, TV Judge barrister, presenter