Flight disruptions and delays – know your rights
90% of consumers don’t know their rights when flights are disrupted Today (25 July 2025) the CAA published research, Airline Communication with passengers, which…
Helen Dewdney – also known as The Complaining Cow – is a trusted consumer champion, journalist, keynote speaker, best-selling author, consultant, presenter and blogger.
She empowers consumers to gain the redress to which they are entitled. As the “go to” consumer expert to talk about how to complain effectively, consumer rights and topical consumer issues, she regularly appears in the media to advise on how to complain effectively, taking up cases and give opinion and information about topical consumer issues and consumer rights.
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Anna talks about the new series The Court and how to take part
Wall to Wall to resolve consumer disputes Anna Llewellyn is the executive producer of The Court (working title) Over 20 years working in factual television.…
Which? awards the companies behind the biggest consumer letdowns of the year
The worst for companies for customer service “Which? is naming and shaming the companies responsible for the biggest consumer letdowns of the year in…
How to increase your chances of winning a competition
How to win competitions This is a version of the article I wrote for the Guardian In it to win it: how to maximise…
Shopping on the Internet? Do your due diligence first!
And check where your retailer is based… When you buy products or services on the Internet, it is very important to know the retailer…
Am I entitled to the Winter Fuel Payment in 2025 and 2026?
All you need to know about the Winter Fuel Payment The Winter Fuel Payment (WFP) is an annual payment to help UK pensioners with…
