Customer service week – beat the bots
How to beat the customer service chatbots Customer Service Week is organised by the Institute of Customer Service (ICS) Monday’s theme is Evolving Customer…
She empowers consumers to gain the redress to which they are entitled. As the “go to” consumer expert to talk about how to complain effectively, consumer rights and topical consumer issues, she regularly appears in the media to advise on how to complain effectively, taking up cases and give opinion and information about topical consumer issues and consumer rights.