# The Complaining Cow \- Consumer Rights, Complaints and Customer Service Expert: Expert in Consumers rights working in the media > Consumer rights expert Helen Dewdney helps you get refunds, resolve complaints and understand your rights\. Media expert, author and speaker Generated by Yoast SEO v28.8, this is an llms.txt file, meant for consumption by LLMs. ## Pages - [The Complaining Cow Consumer Show on East London Radio](https://thecomplainingcow.co.uk/the-complaining-cow-consumer-show/) - [The Complaining Cow Consumer Column](https://thecomplainingcow.co.uk/media/the-complaining-cow-consumer-column/) - [Keynote Speaker UK – Customer Service \& Consumer Expert Helen Dewdney](https://thecomplainingcow.co.uk/speaker/) - [Top 20 Tips on how to complain effectively](https://thecomplainingcow.co.uk/top-20-tips-on-how-to-complain-effectively/) - [Home](https://thecomplainingcow.co.uk/) ## Posts - [Corporate awards:  Buyer beware\!](https://thecomplainingcow.co.uk/corporate-awards-buyer-beware/) - [How to use the Consumer Rights Act 2015](https://thecomplainingcow.co.uk/a-guide-to-the-consumer-rights-act-2015/) - [Financial help for water, energy and broadband vulnerable customers](https://thecomplainingcow.co.uk/financial-help-water-energy-broadband-bills/) - [How to complain about potholes and claim compensation](https://thecomplainingcow.co.uk/how-to-complain-about-pot-holes/) - [ADR and Ombudsman investigations, failures and consumer rights explained](https://thecomplainingcow.co.uk/adr-and-ombudsman-complaints/) ## Downloads - [Whirlpool The Whole Tumble Dryer story without the Spin\.](https://thecomplainingcow.co.uk/download/whirlpool-the-whole-tumble-dryer-story-without-the-spin/) - [More Ombudsman Omnishambles: The UK ADR landscape\. 20 months on…](https://thecomplainingcow.co.uk/download/more-ombudsman-omnishambles-the-uk-adr-landscape-20-months-on/) - [Ombudsman Omnishambles: Serious unresolved issues affecting the operation of the ombudsman ADR system in the UK\.](https://thecomplainingcow.co.uk/download/ombudsman-omnishambles-serious-unresolved-issues-affecting-the-operation-of-the-ombudsman-adr-system-in-the-uk/) ## Products - [How to Complain: The Essential Consumer Guide to Getting Refunds, Redress \& Results\! 2025](https://thecomplainingcow.co.uk/product/how-to-complain-the-essential-consumer-guide-to-getting-refunds-redress-results-2025/): You can also buy signed copies from \Helen Dewdney through Amazon\\. You save 20p and would be able to write a verified purchase review\! THE book you need to complain effectively\! Using real\-life examples, anecdotes, tips, consumer advice and handy template letters, you are helped to  overcome the hurdles of the consumer complaints process\. The book provides essential advice on consumer law, how to complain effectively, how and where to take things further when you don’t get a satisfactory response including useful contacts\. - [Charges unfairly applied for airline hand luggage](https://thecomplainingcow.co.uk/product/charges-unfairly-applied-for-airline-hand-luggage/) - [456 ways to save money on Christmas throughout the year](https://thecomplainingcow.co.uk/product/456-ways-to-save-money-on-christmas-throughout-the-year/): \456 ways to save money on Christmas throughout the year\ provides a wide range of ideas on how to save for the Festive Season\. Follow the tips in the book to make next Christmas the best ever by spending less for more\. Concerned about how you are going to afford Christmas? Worried about what you want to buy and do? Need help in budgeting, how to prioritise, cut back, save and do things differently? This book is for you, Helen Dewdney, The Complaining Cow, a consumer expert, has been writing about money for over 15 years and here she brings you 456 ideas to do just that\. Make this Christmas the most creative and fun\-filled, whilst spending the least amount of money\. Save on food, presents, cards, activities, decorations, holidaying, festivities and entertainment without cutting back on the fun and enjoyment\.   - [Rejecting Faulty Goods from an FHIO Member template](https://thecomplainingcow.co.uk/product/rejecting-faulty-goods-member-of-the-furniture-and-home-improvement-ombudsman/) - [Complain about an unsatisfactory surveyor's report template](https://thecomplainingcow.co.uk/product/unsatisfactory-surveyors-report/) ## Testimonials - [Richard Talman](https://thecomplainingcow.co.uk/?post_type=us_testimonial&p=26509) - [Michelle Foulia](https://thecomplainingcow.co.uk/?post_type=us_testimonial&p=23328) - [Tim Kelly](https://thecomplainingcow.co.uk/?post_type=us_testimonial&p=23331) - [Kellie Tannahill](https://thecomplainingcow.co.uk/?post_type=us_testimonial&p=23857) - [Nic Maber](https://thecomplainingcow.co.uk/?post_type=us_testimonial&p=25750) ## Categories - [Latest news](https://thecomplainingcow.co.uk/category/latest-news/) - [Consumer Rights](https://thecomplainingcow.co.uk/category/consumer-issues/consumer-rights/) - [For Businesses](https://thecomplainingcow.co.uk/category/for-businesses/) - [Consumer Issues](https://thecomplainingcow.co.uk/category/consumer-issues/) - [Customer Service](https://thecomplainingcow.co.uk/category/consumer-issues/customer-service/) ## Categories - [Onbudsman](https://thecomplainingcow.co.uk/downloads/onbudsman/) - [Consumer Rights](https://thecomplainingcow.co.uk/downloads/consumer-rights/) ## Product categories - [Template](https://thecomplainingcow.co.uk/product-category/template/) - [Motoring](https://thecomplainingcow.co.uk/product-category/template/motoring/) - [Retail](https://thecomplainingcow.co.uk/product-category/template/retail/) - [Holidays \& Travel](https://thecomplainingcow.co.uk/product-category/template/holidays-travel/) - [Utilities](https://thecomplainingcow.co.uk/product-category/template/utilities/) ## Product tags - [Downloadable Template](https://thecomplainingcow.co.uk/product-tag/downloadable-template/) - [Complaint Template](https://thecomplainingcow.co.uk/product-tag/complaint-template/) - [complaints expert](https://thecomplainingcow.co.uk/product-tag/complaints-expert/) - [consumer expert](https://thecomplainingcow.co.uk/product-tag/consumer-expert/) - [money expert](https://thecomplainingcow.co.uk/product-tag/money-expert/) ## Testimonial Categories - [Consumer](https://thecomplainingcow.co.uk/us_testimonial_category/consumer/) - [Business](https://thecomplainingcow.co.uk/us_testimonial_category/business/) - [Speaking](https://thecomplainingcow.co.uk/us_testimonial_category/speaking/) - [Media](https://thecomplainingcow.co.uk/us_testimonial_category/media/) - [Promotional](https://thecomplainingcow.co.uk/us_testimonial_category/promotional/) ## Optional - [Sitemap index](https://thecomplainingcow.co.uk/sitemap_index.xml)